Apple Authorized Repair Technician

3 weeks ago

Brampton, Ontario, Canada CB Canada Full time
About the Role

CB Canada is seeking a skilled Apple Authorized Repair Technician to join our team. As a leading provider of wireless services, we offer a unique opportunity to work with cutting-edge technology and provide exceptional customer service.

Key Responsibilities
  • Troubleshoot and Repair Apple Devices: Diagnose and resolve issues with Apple products, including iPhones, AirPods, and iPads.
  • Provide Legendary Customer Service: Deliver exceptional service to customers, both in-person and over the phone, ensuring a positive experience.
  • Manage Warranty and Repair Processes: Oversee the administration of warranty and repair processes, ensuring efficient and effective resolution of customer issues.
  • Organize Stock and Manage Inventory: Maintain a well-organized stockroom and manage inventory of parts used for repairs, ensuring timely and accurate fulfillment of customer needs.
  • Maintain Productivity Standards: Meet productivity standards for quality service and customer satisfaction, ensuring a high level of performance.
  • Represent CB Canada and Apple: Act as a brand ambassador for CB Canada and Apple, promoting our values and services to customers.
  • Educate Customers: Educate customers on how to use their Apple products more efficiently, preventing similar issues and enhancing their overall experience.
Requirements
  • Experience in Electronics Repair: Possess experience in troubleshooting and repairing mobile phones or electronics.
  • Apple Service Certification: Hold certification in Apple Service and have experience with GSX, an asset.
  • Excellent Communication Skills: Demonstrate excellent communication and teamwork skills, with the ability to stay organized and meet deadlines.
  • Time Management and Decision-Making: Possess excellent time management skills and the ability to make decisions quickly, ensuring efficient resolution of customer issues.
  • Availability and Flexibility: Be available to work flexible schedules, including opening, closing, and weekend shifts.

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