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Virtual Support Specialist

1 month ago

Manitoba, Canada Apple Inc. Full time
Unlock Your Potential as an Apple Support College Advisor

At Apple, we're committed to creating an environment where innovation and creativity thrive. As a Virtual Advisor, you'll play a vital role in delivering exceptional customer experiences, troubleshooting technical issues, and providing world-class support for our customers.

Key Responsibilities:
  • Provide technical support and troubleshooting for Apple products, including iPhones, iPads, MacBooks, and more.
  • Deliver exceptional customer service, ensuring customers feel heard and supported.
  • Collaborate with our team to resolve complex technical issues and provide innovative solutions.
  • Stay up-to-date with the latest Apple products and technologies to provide expert support.
What We Offer:
  • Competitive pay and benefits package.
  • Eligibility to participate in our company stock plan.
  • Time off and employee discount.
  • Dedicated resources for ongoing growth and career development.
Requirements:
  • Pursuing a bachelor's degree or higher in Business, Communications, Computer Science, Engineering, or a related field.
  • Available for nine weeks of part-time paid training, with a minimum of 24 hours per week.
  • Ability to meet minimum typing speed of 40 WPM while talking with customers.
  • Successful completion of a pre-employment assessment, background check, and initial training.
Join Our Team:

We're an equal opportunity employer committed to fostering a culture of inclusion and diversity. If you're a problem solver, a creative thinker, and a passionate individual who is eager to learn and grow, we encourage you to apply for this exciting opportunity.