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Sales and Support Specialist

1 week ago

Sydney, Nova Scotia, Canada OneMCI Full time

As a Sales and Support Specialist at OneMCI, you will have the opportunity to work with a diverse range of clients and provide them with exceptional customer service. Your primary responsibilities will include handling inbound and outbound contacts, resolving customer issues, and utilizing systems and technology to complete account management tasks.

About Our Team

We are a dynamic and fast-paced team that is dedicated to delivering exceptional customer experiences. We believe in fostering a positive and inclusive work environment where our employees can grow and develop their skills.

Responsibilities:
  • Provide timely and professional responses to customer inquiries.
  • Utilize systems and technology to complete account management tasks.
  • Accurately document and process customer claims in appropriate systems.
  • Develop and maintain relationships with clients to ensure their satisfaction.

Requirements:

  • High school diploma or equivalent.
  • Excellent organizational, written, and oral communication skills.
  • The ability to type swiftly and accurately (20+ words per minute).
  • Basic knowledge of Microsoft Office Suite (Excel, PowerPoint, Word, Outlook).
  • Basic understanding of Windows operating system.