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Clinical Service Manager, Complex Continuing Care
2 months ago
We are seeking a highly skilled and experienced Clinical Service Manager to join our team at the University Health Network. As a key member of our leadership team, you will be responsible for the effective and efficient functioning of our clinical services, ensuring the provision of high-quality patient care.
Key Responsibilities- Lead and develop services that utilize evidence-informed practices to deliver quality patient care in collaboration with Professional Practice, Human Resources, and Risk Management.
- Optimize patient outcomes within available resources while reaching targets set internally and externally, including those established through the Hospital Service Accountability Agreement (H-SAA) with the Toronto Region.
- Provide managerial coverage to all clinical units in the absence of Clinical Service Managers and on-call coverage.
- Develop and support the inter-professional team by supporting, coaching, and monitoring performance, ensuring staff is oriented to clearly defined roles, conducting performance appraisals on a regular basis.
- Knowledgeable about SEIU and ONA collective agreements, Occupational Health & Safety Act, Regulated College Standards, and relevant legislation.
- Responsible for staffing the clinical service in collaboration with the Staffing Office through the establishment and ongoing review of master schedules, skill mix, and identifying staffing needs.
- Recruit and interview staff with assistance from Human Resources.
- Daily review of payroll exceptions in the Kronos and ANSOS systems.
- Actively addressing staff absences through the attendance management program.
- Review and manage annual budgets by providing detailed analysis on budget variances and addressing variances. Responsible for Capital and Foundation submissions for funding.
- In collaboration with the Director Clinical programs, identify clinical service planning opportunities and assist in leading the inter-professional care team in accreditation preparation and preparing proposals for new services, revenue generation, and additional funding.
- Enhance the patient experience with a focus on person-centered care by strengthening relationships between staff and patients. Continually improve processes by promptly investigating all patient, family, and staff concerns and patient and staff incidents. Effectively utilize change management techniques.
- Foster a safety culture that encourages individuals to share their ideas. Identify and mitigate risks that may affect the safety of patients, students, employees, volunteers, physicians, and visitors. Comply with the safety standards and applicable legislation.
- Bachelor's degree in a related health profession (Rehab) or Bachelor's science in Nursing (CCC).
- Registered and in good standing with a Regulated Health Professions College in Ontario.
- Registered and in good standing with the College of Nurses of Ontario.
- Basic Life Support (BLS) certificate.
- Masters degree in Health Administration or a related field is an asset.
- Ability to work in a manner that exemplifies the centre's core values and helps patients get their life back.
- Knowledgeable about SEIU and ONA collective agreements, Occupational Health & Safety Act, Regulated College Standards, and relevant legislation.
- Minimum of 5 years clinical experience as a health professional.
- Demonstrated leadership ability, including strong coaching and mentoring skills.
- Effective interpersonal and communication skills.
- Excellent decision-making and conflict resolution abilities.
- Sound understanding and commitment to the Interprofessional service delivery model.
- Strong working knowledge of labour/management practices.
- Strong attention to detail.
- Excellent time management and organizational skills.
- Demonstrated ability to motivate others.
- Strong computer skills (MS Office Suite).
The University Health Network is a leading academic health sciences centre that combines patient care, research, and education to improve health outcomes. We are committed to providing high-quality patient care and advancing the field of healthcare through research and education.
We offer a comprehensive benefits package, opportunities for professional development, and a collaborative work environment. If you are a motivated and experienced healthcare professional looking for a new challenge, we encourage you to apply for this exciting opportunity.
