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Head of Service Operations

3 weeks ago

Edmonton, Alberta, Canada Wajax Full time
About the Role:

We are seeking a highly skilled and experienced individual to lead our service department. As the head of this critical function, you will play a pivotal role in driving business growth and excellence.

Your Key Responsibilities Will Include:
  • Balancing the books while maintaining top-notch service quality.
  • Implementing strategies to boost service sales.
  • Controlling expenses by optimizing resource use and reducing waste.
  • Monitoring profit margins closely and adjusting pricing or service offerings to maximize profitability.
  • Ensuring that your team is well-trained, motivated, and working efficiently.
  • Deploying resources smartly to handle peak times and maintain a steady flow of service.
  • Regularly gathering and acting on customer feedback to improve service quality.
  • Implementing programs to retain loyal customers and attract new ones.
  • Setting short-term and long-term goals for the department.
  • Monitoring KPIs to track progress and make data-driven decisions.
  • Staying informed about industry trends and adjusting strategies accordingly.

This is an exceptional opportunity to join a leading industrial products and solutions provider and drive business growth and excellence.