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Customer Service Representative

2 months ago

CôteSaintLuc, Quebec, Canada Ville de Côte Saint-Luc Full time
Job Title: Dispatcher

At Ville de Côte Saint-Luc, we are seeking a skilled Dispatcher to join our team. As a Dispatcher, you will play a vital role in receiving, recording, and transmitting complaints and requests from the public, municipal employees, and other stakeholders.

Key Responsibilities:
  • Receive and transmit instructions, information, and calls related to municipal services and activities.
  • Retransmit calls to the relevant departments or personnel, prioritizing according to urgency.
  • Record call details, including time of receipt and other relevant information, and follow up on necessary actions.
  • Monitor alarm consoles for municipal buildings and notify concerned parties of alarm triggers.
  • Ensure timely retransmission of complaints to relevant agencies.
  • Handle telephone calls from the public regarding municipal services, including street conditions, water pipeline breaks, and power failures.
  • Receive and retransmit employee absence notifications.
  • Compile data and prepare statistics on activities.
  • Utilize office equipment and software to perform tasks related to the job.
Requirements:
  • High School Diploma and Certificate of Radiotelephone Operator, limited land service, from the Ministère fédéral des communications.
  • One year of similar work experience, allowing the employee to become familiar with this line of work.
  • Bilingual, written and spoken.

We are an equal employment opportunity employer and welcome applications from diverse candidates. If you require special accommodations, please advise us. We will treat this information confidentially.

The City of Côte Saint-Luc is a recognized organization under the Charter of the French Language and can use both official languages. We thank all applicants for their interest, but only those under consideration will be contacted.