IT Specialist
7 days ago
About the Role:
We are seeking a highly skilled IT Specialist to join our team at 360insights. As an IT Specialist, you will play a critical role in ensuring that our employees have the right technology to complete their jobs and that the technology is running effectively.
Key Responsibilities:
- Triage and resolve helpdesk tickets using JIRA
- Train user base on corporate applications
- Day to day system administration functions, including system provisioning, maintenance and decommissioning laptops
- Provides Technical Support to internal employees and troubleshoots technical issues related to common infrastructure and network, within SLA response time
- Improvement of all service deliveries that capitalize on efficiencies including installation standards and configurations.
- Follow onboarding process for new hires and terminations
- Standardize on hardware and software across departments
- Provide technical support services for all departments
- Research and implement new corporate applications and solutions
- Maintain integrity and security of Entra ID and all user access privileges
- Create FAQ documentation for commonly asked questions
- Maintain Entra ID information for all employees as directed by HR
- Maintain physical security ensuring employee safety
- Supporting and assisting all remote employees
Requirements:
- Exceptional customer relationship and negotiation skills
- Proven excellent communication skills – written and verbal
- A customer first mentality and deep understanding of customer service
- Proven ability to work as an effective member of a team
- Proven organizational and follow-up skills (including prioritization)
- Strong active listening skills
- Ability to work independently, with minimal supervision
- Demonstrated ability to provide valuable feedback and solution options based on that feedback
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IT Support Specialist
2 months ago
Whitby, Canada Stack IT Full time***MSP EXPERIENCE REQUIRED**** **SKILLS**: - Strong communication skills, with a focus on customer service - Experience with TCP/IP, DHCP, DNS and Internet troubleshooting - Knowledge of Office 365, Active Directory support and administration - Virtualization technologies (VMware ESX/ESXi, Microsoft Hyper-V) - Windows Server 2012, 2012 R2, 2016 and 2019 -...