On Site Service Representative

1 week ago


Revelstoke, Canada Grainger Businesses Full time

Job Summary:

We are seeking an On Site Service Representative to support our strategic vision to be Our Customers' First Choice by providing exceptional service to customers in helping them manage their inventory and operations.

Key Responsibilities:

  • Provide customer service and inventory management services at multiple customer locations on a designated route.
  • Resolve customer problems promptly and accurately in a manner that will retain and promote customer loyalty.
  • Comply with safety and inspection requirements of both Grainger and the facility where the service is being provided.
  • Meet defined KPI's for the position.
  • Help generate new orders by engaging with customers to identify additional product needs.
  • Execute onsite service component of account strategy as defined by cross-functional business partners.

Requirements:

  • High school diploma and 1-3 years' experience in customer service/selling environment.
  • Self-motivated, with high energy and dedication to customer service and sales growth.
  • Ability to effectively collaborate with tact and diplomacy with internal and external customers and cross-functional partners.
  • Excellent verbal and written communication skills.

Benefits:

  • Medical, dental, vision and prescription drug coverage.
  • PTO and up to 12 company holidays per year.
  • Life insurance coverage, including spousal and dependent life insurance.
  • Employee Family Assistance Program.
  • Registered Retirement Savings Plan & Defined Contribution Pension Plan.

About Grainger:

We are a leading industrial distributor with operations primarily in North America, Japan and the United Kingdom. We Keep The World Working by serving more than 4.5 million customers worldwide with products delivered through innovative technology and deep customer relationships.



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