Fitness and Wellness Associate

2 days ago


Niagara Falls, Ontario, Canada Power Wellness Full time
Job Overview

We are seeking a highly skilled and enthusiastic Member Services Associate to join our team at Power Wellness. As a key member of our customer service team, you will be responsible for providing exceptional support to our members, guests, and prospects.

**Key Responsibilities**

* Provide top-notch customer service to members, guests, and prospects via phone, email, and in-person interactions.
* Process membership enrollments, cancellations, and modifications efficiently and accurately.
* Promote and sell memberships and ancillary services such as personal training, massage therapy, and nutrition services.
* Schedule appointments and manage scheduling software (Compete).
* Maintain accurate records and reports, including sales data and customer feedback.
* Collaborate with other departments to ensure seamless customer experience.

Requirements

* High school diploma or equivalent preferred.
* 1 year certificate from college or technical school preferred.
* Minimum 6 months of related experience or training preferred.
* 2-3 years of sales, reception, and computer skills preferred.
* CPR/AED certification required within 90 days of hire.
* Excellent interpersonal and communication skills, with ability to work with diverse populations.
* Ability to multitask and maintain a professional demeanor in a fast-paced environment.
* Proficient computer skills, including Microsoft Office and scheduling software.

**What We Offer**

* Competitive compensation package.
* Opportunities for career growth and advancement.
* Collaborative and supportive work environment.

Join our team and become an integral part of delivering exceptional customer experiences

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