Financial Services Professional

4 weeks ago

Mississauga, Ontario, Canada National Bank Full time
About the Role
As a Banking Advisor at National Bank, you will have the opportunity to live your ambitions and make a positive impact on your clients' and colleagues' lives. You will work in a versatile and varied role that allows you to adopt a friendly approach, listen actively, and offer a people-centric experience for branch clients.

Your Responsibilities:
* Greet clients and answer their questions in a professional and courteous manner.
* Help clients use our banking applications and ABMs efficiently.
* Listen to clients' needs and resolve complex situations effectively.
* Provide advice and offer transaction solutions for Personal Banking clients.
* Build lasting business relationships with clients by demonstrating your ability to understand their needs and provide tailored solutions.
* Ensure client satisfaction and engagement by providing excellent customer service.
* Refer clients to specialist colleagues for their specific needs.
* Adhere to compliance and risk management rules to ensure a secure and trustworthy environment for clients.

About the Team
The branch is open one evening per week, offering flexible scheduling options for team members. The position reports to the Customer Service Branch Manager or the Branch Manager. You will work with a team of experts specializing in investment, credit, mortgage financing, and more. Our team values passionate people and bold ideas, working together to help clients reach their goals and colleagues achieve their aspirations.

About the Career Path
With experience as a Banking Advisor, many opportunities will be available to you, including advancing in the same role, getting promoted, or moving to another region or branch. We offer a dynamic career path with opportunities for growth and development. Our training programs use on-the-job learning to help you master your role, with access to personalized training content and colleagues with a wide range of expertise, experience, and backgrounds.

Required Skills and Qualifications
* Hold a college diploma (DEC) or equivalent.
* Customer service experience, inclusive attitude, and openness to diversity are essential for success in this role.
* Positive attitude and empathy for clients are key qualities for building strong relationships and delivering exceptional customer service.
* Interest in technology and skilled in sharing knowledge are valuable assets in this role.
* Ability to adapt to different situations and prioritize tasks effectively is critical for success.

About the Benefits
In addition to competitive compensation, we offer a wide range of flexible benefits to promote your wellbeing and that of your family, including health and wellness programs, group insurance, pension plan, employee share ownership plan, employee and family assistance program, preferential banking services, and opportunities to get involved in community initiatives. Our dynamic work environments and cutting-edge collaboration tools foster a positive employee experience, and we actively listen to employees' ideas through regular feedback and communication.

About Us
We're a bank on a human scale that stands out for its courage, entrepreneurial culture, and passion for people. Our mission is to have a positive impact on peoples' lives. Our core values of partnership, agility, and empowerment inspire us, and inclusivity is central to our commitments. We offer a barrier-free workplace that is accessible to all employees, and we welcome candidates from diverse backgrounds.

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