Specialist Solution and System Integration Expert

4 weeks ago

Montreal, Quebec, Canada CN Full time

The Specialist, Solution and System Integration is a key role within CN Information and Technology (I&T) network infrastructure and systems. The incumbent is accountable for producing engineering specifications and detailed designs, defining test plans, executing tests, deploying technology, enabling the support team, and providing third-level support as required.

Main Responsibilities

Design and Implementation

  • Translate technology solution architecture into engineering standards and specifications.
  • Create detailed designs based on blueprint and test results in the lab.
  • Develop Telecom or systems integration documentation, including Buildbooks.
  • Propose solutions that adhere to CN Telecom standards.
  • Provide guidance on required deployment tasks.
  • Estimate overall solution costs and share information with Project Managers and stakeholders.
  • Deploy solutions based on the Telecom Service Catalogue.
  • Follow the System Development Lifecycle by initiating Change Controls and executing cut-over plans.

Testing and Documentation

  • Establish test plans and results for new defined solutions.
  • Conduct lab testing and log results.
  • Pre-configure and lab-test all infrastructure required during deployment, as well as document tests and log results.
  • Transition from Core to Operation seamlessly, including an update of documentation, system integration, enhanced training programs, and presentations.
  • Resolve appropriate resolution and solution through root cause analysis and impact analysis.
  • Investigate incidents through root-cause analysis and propose solutions for remediation.
  • Create technical diagrams and documentation for the solution.
  • Assist Assessment and Qualification (A&Q) with daily requests to provide labor and material estimates.
  • Apply and ensure compliance with all appropriate CN I&T standards.

Engagement and Collaboration

  • Engage with Network Operations, I&T teams, Telecom Teams, Signals and Communications (S&C), and Business customers to capture requirements.
  • Establish deployment and migration strategy, as well as guide the project team and Network Operations.
  • Guide other integrators and help address issues and potential issues with them.
  • Coordinate installation with technicians in the field and with business owners for maintenance window.
  • Engage external providers and work with Business Planning, Supply Management, and Legal teams in the context of procuring delivery and support services of existing or new services.
  • Work with Project Managers during the planning phases and identify deployment steps and risks.
  • Ensure successful communication about deployments to the Operational Support teams.

Working Conditions

The role has standard working conditions in an office environment with a regular workweek from Monday to Friday. Due to the nature of the role, the incumbent must be able to meet tight deadlines, handle pressure, and stress. The role requires occasional business travel in accordance with CN policy for meetings with ecosystem partners, visit field sites for deployment activities, or to attend industry events or conferences.

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