Customer Relationship Director- Strategic Partnership Lead

6 days ago


Golden Horseshoe, Canada The Pod Group Full time

**The Pod Group**: A leading non-profit organization dedicated to transforming lives and strengthening individuals and families through various services, including counseling, developmental programs, employment support, education, and services for victims of violence and abuse.

Estimate Salary: $120,000 - $150,000 per year

Job Description

The Director, Client Services will play a pivotal role in overseeing and managing the organization's programs and services. This position requires strategic planning, program development, implementation, and evaluation to ensure alignment with the organization's mission and goals.

  1. Identify community needs and design programs to address those needs through research, stakeholder collaboration, and innovative program models.
  2. Work with the team to develop and implement the organization's strategic plan, setting program objectives, defining strategies, and monitoring progress toward goals.
  3. Build and maintain partnerships with other organizations, government agencies, and community stakeholders to enhance program effectiveness and leverage resources.
  4. Develop and implement systems to monitor and evaluate program outcomes and impact, collecting and analyzing data, conducting program evaluations, and using feedback to improve program quality and effectiveness.
Required Skills and Qualifications

This position requires strong leadership skills, a solid understanding of social service programs, policies, and regulations. A Master's degree in a relevant field, such as social work, psychology, or public administration, is preferred, along with membership in a relevant professional association.

  • Develop and implement client-centred strategies and services.
  • A solid understanding of budgeting, financial management, and resource allocation.
  • Advocacy skills to promote clients' interests in various settings.
  • Cultural competence and understanding of diversity, inclusivity, and equity issues.
  • Ability to develop and implement program evaluation processes and make evidence-based improvements.


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