Transaction Banking Team Lead

2 days ago


Drummondville, Quebec, Canada National Bank Full time
About Us

National Bank is a dynamic and inclusive organization that values its employees. We offer a range of benefits and opportunities for growth and development. Our company culture emphasizes partnership, agility, and empowerment, and we strive to create a barrier-free workplace that is accessible to all employees.

Job Summary
This role involves managing a team of customer service representatives and ensuring the delivery of exceptional client experiences. You will work closely with other departments to complete various mandates and projects, and develop and implement strategies to improve client satisfaction and loyalty.

Responsibilities:
• Manage and coordinate the activities of a team of customer service representatives.
• Develop and implement strategies to improve client satisfaction and loyalty.
• Collaborate with other departments to complete various mandates and projects.

Requirements:
• College diploma and 4-6 years of experience, or equivalent combination of education and experience.
• Minimum 2 years of experience in personnel management and coaching.
• Mutual Fund Representative (MFR) title is an asset.

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