Senior Account Growth Manager
4 days ago
West X Business Solutions is seeking a highly skilled Senior Account Growth Manager to join our team. The ideal candidate will have a strong background in customer success and be able to drive sales growth through effective account management.
**About Us:**
We specialize in the sale of business solutions, providing top-notch service and support to our clients. Our goal is to build long-term relationships with our customers and help them achieve their business objectives.
**Job Summary:**
We are looking for an experienced Customer Success Manager to handle customer inquiries and issues on behalf of our sales reps. The successful candidate will work closely with our sales team to ensure our customers receive exceptional service and support throughout their entire customer journey.
**Responsibilities:**
Account Management:
- Manage customer accounts to drive sales growth and revenue increase.
- Develop and execute strategic plans to expand existing customer relationships.
Customer Support:
- Provide excellent customer service and support to resolve customer complaints and issues promptly and effectively.
- Work closely with sales reps to ensure customer satisfaction and retention.
Data Analysis and Reporting:
- Analyze customer data to identify opportunities for growth and improvement.
- Provide regular reports on customer satisfaction and engagement to management.
Qualifications:**
Bachelor's degree in Business Administration, Marketing, or a related field; 2+ years of experience in customer success or a related field; Proficient in Microsoft Office and customer relationship management software.
Estimated Salary:** $60,000 - $80,000 per year, based on location and experience.
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