Orthodontic Support Specialist

3 weeks ago


Calgary, Alberta, Canada THE ORTHODONTIC CENTRE AT NORTHLAND Full time

The Orthodontic Centre at Northland is seeking a dedicated and detail-oriented User Support Technician to join our team. As a key member of our support team, you will provide expert technical assistance to users in response to identified difficulties, ensuring seamless access to our systems and services.

About the Role

This is a permanent position working 30 hours per week. The successful candidate will have excellent communication skills, a strong work ethic, and the ability to work effectively in a fast-paced environment.

The ideal candidate will possess a College/CEGEP education and 1-2 years of experience in a related field. If you are a motivated individual with a passion for delivering exceptional customer service, we encourage you to apply.

Key Responsibilities
  • Technical Support: Provide expert technical assistance to users in response to identified difficulties, including setting up equipment, performing Web-server backup and recovery operations, and providing business systems, network, and Internet support.
  • Problem-Solving: Collect, organize, and maintain a problems and solutions log for use by other technical support analysts, ensuring that issues are resolved efficiently and effectively.
  • Collaboration: Work collaboratively with colleagues to achieve common goals and objectives, promoting a positive and supportive work environment.
Requirements
  • Education: College/CEGEP diploma or equivalent.
  • Experience: 1-2 years of experience in a related field.
  • Language: English language proficiency.
Salary and Benefits

We offer a competitive salary range of $40,000 - $55,000 per year, depending on experience, as well as a comprehensive benefits package, including health, dental, and vision insurance, and paid time off.

How to Apply

If you are a motivated and detail-oriented individual with a passion for delivering exceptional customer service, please submit your application, including your resume and cover letter, to us.



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