Technical Service Representative

2 months ago


Montreal, Quebec, Canada beBee Professionals Full time

Job Summary:

BeBee Professionals is seeking a highly skilled Customer Support Technician to join our team. As a key member of our support team, you will be responsible for providing exceptional technical support to our customers, troubleshooting and resolving complex customer inquiries, and delivering outstanding customer service.

Key Responsibilities:

  • Provide technical support to customers via phone, email, or chat
  • Troubleshoot and resolve customer inquiries in a timely and professional manner
  • Develop and maintain a strong understanding of our products and services
  • Collaborate with internal teams to resolve customer issues
  • Stay up-to-date with industry trends and best practices in customer service

Requirements:

  • Minimum of two years of experience in a customer service role
  • Excellent communication and problem-solving skills
  • Strong understanding of customer service principles and practices
  • Knowledge of computer hardware and software
  • Experience with customer service software

What We Offer:

  • Competitive salary
  • Comprehensive benefits package
  • Opportunity to work in a dynamic and fast-paced environment


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