Customer Service Representative

1 month ago


Calgary, Alberta, Canada Oldcastle BuildingEnvelope Full time
Customer Service Representative

We are seeking a highly skilled and customer-focused Customer Service Representative to join our team at Oldcastle BuildingEnvelope. As a key member of our customer service team, you will be responsible for providing exceptional service to our clients, ensuring their needs are met and exceeded.

Key Responsibilities:
  • Provide top-notch customer service to our clients, responding to their inquiries and resolving issues in a timely and professional manner.
  • Communicate effectively with plant location managers, co-workers, and sales representatives to ensure seamless collaboration and customer satisfaction.
  • Answer incoming phone calls, distribute or respond as required, and provide accurate information to customers.
  • Enter orders, door fab sheets, and metal requests, and assist walk-in customers with their needs.
  • Provide consultation, coordination, and assistance to our customers, sales force, and internal personnel to ensure their needs are met.
  • Maintain detailed and organized records of bid documents, correspondence, and other project-specific information.

Requirements:

  • Excellent communication and interpersonal skills.
  • Ability to work in a fast-paced environment and prioritize tasks effectively.
  • Strong problem-solving skills and attention to detail.
  • Proficiency in computer software and systems.


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