Executive Director of Resident Services

3 days ago

Toronto, Ontario, Canada Parkland Retirement Living & Lifestyle Residences Full time
Parkland Retirement Living & Lifestyle Residences

We are seeking a compassionate and professional leader to join our team as a General Manager. If you are passionate about delivering exceptional resident experiences and promoting a culture of quality and safety, we encourage you to apply.

About the Role

As a General Manager, you will be responsible for overseeing the provision of quality services, managing available resources, and fostering a quality culture that shapes the values, beliefs, and actions of all staff. You will work closely with the management team to promote communication and compliance to policies, procedures, and applicable legislation.

Key Responsibilities
  • Providing leadership and overseeing the provision of quality services respecting the resident's right to individualized planning of services
  • Managing available resources to promote optimal resident and employee satisfaction
  • Overseeing the process to respond to resident inquiries, complaints, and comments
  • Fostering the development of a quality culture that shapes the values, beliefs, and actions of all staff through the application of a continuous quality improvement philosophy
  • Leading the facility management team toward the organizational, facility, and departmental goals and priorities
  • Working with the management team to promote communication and compliance to policies, procedures, and applicable legislation
  • Identifying and managing risk as it applies to the human, physical, and financial resources
  • Promoting and marketing of the facility and its services within the community and surrounding area
  • Ongoing monitoring of facility occupancy and adjustment of marketing strategy and activities to achieve occupancy goals
Requirements

We are looking for a candidate with a strong background in health-related fields, business, or hospitality. A minimum of 5 years of management experience is required, with previous experience in working with the elderly in long-term care or a seniors retirement living environment being an asset. A diploma in gerontology is also an asset.

What We Offer

We offer a competitive compensation package, comprehensive health, vision, and dental benefits plan, access to virtual healthcare, vacation accrual, and travel insurance. We also provide opportunities for growth, development, and advancement through our Centre of Excellence.

We are an equal opportunities employer and welcome applications from diverse candidates. We are committed to creating a culture that embraces the uniqueness of individuals and promotes equity, diversity, inclusion, and belonging.

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