Security Guard

2 weeks ago

Calgary, Alberta, Canada Ace Casino Airport Full time
About the Role

We are seeking a highly skilled and detail-oriented Security Guard to join our team at Ace Casino Airport. As a Security Guard, you will play a critical role in maintaining a safe and secure environment for our guests and employees.

Key Responsibilities
  • Assist Guests with Special Needs: Provide exceptional customer service to guests with special needs, ensuring their comfort and safety throughout their visit.
  • Patrol Assigned Areas: Conduct regular patrols of the casino floor, parking garages, and surrounding areas to prevent and detect shoplifting, theft, and other security breaches.
  • Enforce Regulations: Ensure compliance with all relevant laws, regulations, and company policies, maintaining a high level of order and resolving conflicts in a professional manner.
  • Monitor Establishment Activities: Continuously monitor the casino's activities, including gaming, dining, and entertainment areas, to prevent and detect any security-related issues.
  • Answer Inquiries and Provide Information: Respond to guest inquiries and provide accurate information about casino services, promotions, and events.
  • Provide Customer Service: Deliver exceptional customer service, addressing guest concerns and resolving issues in a timely and professional manner.
Requirements
  • Certifications and Licenses: Possess a valid First Aid Certificate and Smart Serve certification.
  • Computer and Technology Skills: Proficient in MS Outlook and MS Word.
  • Security and Safety: Possess a valid Criminal Record Check.
  • Work Conditions and Physical Capabilities: Ability to stand for extended periods, walk, and work in a fast-paced environment.
  • Personal Suitability: Excellent interpersonal skills, excellent oral communication, judgment, reliability, team player, punctuality, and a positive attitude.
What We Offer
  • Health Benefits: Comprehensive dental plan, health care plan, and vision care benefits.
  • Financial Benefits: Life insurance and a Registered Retirement Savings Plan (RRSP).
  • Work Schedule: 40 hours per week, with a permanent employment contract.
  • Language of Work: English.

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