Area Leadership Manager

2 weeks ago

Burnaby, British Columbia, Canada Modern Beauty Full time
Lead District Performance

As a critical member of the Modern Beauty leadership team, you will oversee the operations and performance of all locations within your district. Your role is essential in ensuring our long and short-term strategies in maximizing sales, profitability, and growth. You will be responsible for leading, managing, and directing all locations in your district according to our company values and culture.

You will need excellent leadership abilities, entrepreneurial mindset, strong time management skills, and excellent people management skills. You will need to build trust with your teams, lead by example, value creative differences, and handle conflict effectively.

Main Responsibilities:

  • Act as a liaison between Head Office and various store locations by making regular visits to stores, plan visits to remote locations a minimum of two (2) times per year;
  • Coordinate with, report, and make recommendations to management in order to grow market share, improve customer experience, and drive growth;
  • Monitor and analyze business trends across stores within district; develop and implement plans to maximize sales and meet or exceed goals for all Key Performance Indicators including sales, wages, expense control, and store contribution;
  • Protection of Intellectual Property and other confidential information such as store sales, staff performance, compensation, and company strategies;
  • Ensure all team members across all stores in your district are adhering to company standards by having an excellent understanding and enforcing policies and procedures;
  • Responsible for approving schedules, ensuring adequate shifting, while managing number of staff on to keep costs appropriate to sales to avoid over or under-staffing situations;
  • Hiring employees, reducing employee turnover, and managing wages in collaboration with Human Resources department;
  • Retain your team members by nurturing their potential, pointing out areas for improvement, utilizing conflict resolution techniques, and collaborating with HR about possible issues;
  • Take a 360-degree approach in providing feedback and reviewing employee performance. Collaborate with HR frequently on employee satisfaction, engagement, and strategies for performance improvement; this will enable HR to identify skill gaps and plan training programs;
  • Complete annual Store Performance Assessments (SPA) as a tool to communicate expectations;
  • First point of contact for store break-ins/theft, follow up with necessary inventory, insurance claims, and take all appropriate steps to forestall a reoccurrence;
  • Attend and participate in sales and management training meetings and events as directed by Management;

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