Customer Service Representative Role

6 days ago


Nanaimo, British Columbia, Canada Vancouver Island Health Authority Full time
About the Position:

The Vancouver Island Health Authority is seeking a skilled and organized Registration Clerk to join their team. In this role, you will be responsible for registering patients and scheduling appointments, while maintaining accurate and up-to-date records.

You will work in a fast-paced environment, utilizing your excellent communication and interpersonal skills to provide exceptional customer service and create a positive experience for all. Your ability to multitask and maintain confidentiality will be essential in ensuring the smooth operation of our services.

Key Responsibilities:
- Providing patient registration and scheduling services in person, remotely, and virtually
- Utilizing specialized software applications and office equipment to complete tasks efficiently
- Maintaining accurate and up-to-date records, adhering to established procedures and protocols

Requirements and Qualifications:
- Grade 12 and two years' recent related experience or an equivalent combination of education, training, and experience
- Knowledge of medical terminology and ability to keyboard at 45 wpm
- Effective communication and interpersonal skills, with the ability to deal with others effectively

Why Work with Us:
- We offer a competitive hourly rate and opportunities for professional growth and development
- A dynamic and supportive work environment, committed to excellence in patient care and service delivery

We are an equal opportunity employer and welcome applications from diverse candidates.

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