Customer Service Representative Role
6 days ago
The Vancouver Island Health Authority is seeking a skilled and organized Registration Clerk to join their team. In this role, you will be responsible for registering patients and scheduling appointments, while maintaining accurate and up-to-date records.
You will work in a fast-paced environment, utilizing your excellent communication and interpersonal skills to provide exceptional customer service and create a positive experience for all. Your ability to multitask and maintain confidentiality will be essential in ensuring the smooth operation of our services.
Key Responsibilities:
- Providing patient registration and scheduling services in person, remotely, and virtually
- Utilizing specialized software applications and office equipment to complete tasks efficiently
- Maintaining accurate and up-to-date records, adhering to established procedures and protocols
Requirements and Qualifications:
- Grade 12 and two years' recent related experience or an equivalent combination of education, training, and experience
- Knowledge of medical terminology and ability to keyboard at 45 wpm
- Effective communication and interpersonal skills, with the ability to deal with others effectively
Why Work with Us:
- We offer a competitive hourly rate and opportunities for professional growth and development
- A dynamic and supportive work environment, committed to excellence in patient care and service delivery
We are an equal opportunity employer and welcome applications from diverse candidates.
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