Director of Payment Operations

7 days ago


Toronto, Ontario, Canada Web Group, Inc Full time

Our organization is seeking a highly skilled Director of Payment Operations to lead the end-to-end operations of our payment systems. This role requires a strategic thinker with a deep understanding of payment technologies, transaction processing, compliance, and risk management.

Key Responsibilities
  • Develop and execute strategies for optimizing payment processing systems and workflows.
  • Lead a team of payment processing specialists, providing coaching, guidance, and performance management.
  • Stay informed on industry trends, technologies, and regulatory changes to drive continuous improvement.

In this role, you will oversee the implementation, operation, and maintenance of payment processing systems, collaborate with IT, finance, and product teams to integrate payment solutions with organizational platforms, identify and resolve issues in payment workflows to minimize downtime and transaction errors, ensure Chargeback disputes rates are within guidelines, develop and enforce risk mitigation strategies, fraud detection measures, and security protocols, manage relationships with payment processors, banks, and other financial partners, negotiate contracts and service agreements to achieve cost efficiency and superior service levels, establish KPIs and metrics to evaluate system performance and team effectiveness, prepare and present detailed reports on payment processing trends, issues, and opportunities.



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