Digital Client Success Strategist
3 days ago
Overview
">Taktical Digital is a growth-focused Performance Marketing agency that's dedicated to helping businesses succeed. We're looking for a skilled Client Success Manager to step into a high-impact role, working closely with our Head of Client Success.
">Job Description
">- ">
- Work alongside and report to the Head of Client Success, gaining valuable insights into client relationships and goals.">
- Assist in managing high-value client relationships, troubleshooting issues, and keeping initiatives aligned with client objectives.">
- Build processes, documentation, and systems to streamline workflows, ensuring seamless client interactions.">
Responsibilities
">As the second-in-command of Client Success, you'll be responsible for:
">- ">
- Acting as the liaison between internal teams (Media Buying, Creative, Strategy) and clients.">
- Proactively identifying risks, opportunities, and strategic adjustments to drive client retention and growth.">
- Serving as a mentor and guiding junior team members, developing into a leadership role over time.">
About You
">We're looking for someone with:
">- ">
- 1-2 years of experience in client success or account management at a growth-focused Performance Marketing agency.">
- A strong ability to communicate effectively with clients, balancing their needs with what's best for their business.">
- A problem-solving mindset, bringing solutions to complex challenges rather than just flagging issues.">
- The desire for more impact and influence, seeking a step up in responsibility.">
- A high level of accountability and a willingness to thrive in a fast-paced environment.">
Mentorship and Career Growth
">You'll have the opportunity to be mentored by an elite Head of CS, accelerating your career growth and development.
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