Digital Client Success Strategist

3 days ago


SaintHyacinthe, Quebec, Canada Taktical Digital Full time

Overview

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Taktical Digital is a growth-focused Performance Marketing agency that's dedicated to helping businesses succeed. We're looking for a skilled Client Success Manager to step into a high-impact role, working closely with our Head of Client Success.

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Job Description

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  • Work alongside and report to the Head of Client Success, gaining valuable insights into client relationships and goals.">
  • Assist in managing high-value client relationships, troubleshooting issues, and keeping initiatives aligned with client objectives.">
  • Build processes, documentation, and systems to streamline workflows, ensuring seamless client interactions.">
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Responsibilities

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As the second-in-command of Client Success, you'll be responsible for:

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  • Acting as the liaison between internal teams (Media Buying, Creative, Strategy) and clients.">
  • Proactively identifying risks, opportunities, and strategic adjustments to drive client retention and growth.">
  • Serving as a mentor and guiding junior team members, developing into a leadership role over time.">
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About You

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We're looking for someone with:

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  • 1-2 years of experience in client success or account management at a growth-focused Performance Marketing agency.">
  • A strong ability to communicate effectively with clients, balancing their needs with what's best for their business.">
  • A problem-solving mindset, bringing solutions to complex challenges rather than just flagging issues.">
  • The desire for more impact and influence, seeking a step up in responsibility.">
  • A high level of accountability and a willingness to thrive in a fast-paced environment.">
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Mentorship and Career Growth

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You'll have the opportunity to be mentored by an elite Head of CS, accelerating your career growth and development.



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