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Senior Software Developer, CXO Productivity Specialist
2 months ago
We are seeking a highly skilled Senior Software Developer to join our CXO Productivity team. As a key member of our team, you will be responsible for developing innovative solutions to enhance our internal processes and improve the efficiency of our CX team.
Key Responsibilities- Design and implement essential tooling solutions to boost internal process efficiency and empower colleagues.
- Integrate AI models to streamline processes, enhance CX team productivity, and reduce response times, significantly improving service quality.
- Clearly articulate ideas and strategies, ensuring alignment for the strategic application of AI and automation to improve CX.
- Build strong connections across the team & company, collaborating with key stakeholders to achieve unified objectives.
- Solid experience in software development, with a preference for Ruby, Rails and/or TypeScript.
- Experience with Temporal.
- Familiarity with modern JavaScript libraries (React).
- Experience in public cloud development and deployment, especially AWS.
- Knowledge of best practices in profiling, logging, tracing, tracking, and experimenting.
- Ability to decompose work into deliverables with an emphasis on iterative delivery.
- Strong sense of accountability and independence, with a proactive approach to pushing projects forward.
- Effective in communicating ideas and project direction to both internal teams and external stakeholders.
- Competitive salary with top-tier health benefits and life insurance.
- Retirement savings matching plan using Wealthsimple.
- 20 vacation days per year and unlimited sick and mental health days.
- Up to $1,500 per year towards wellness and professional development budgets respectively.
- 90 days away program: Employees can work internationally in eligible countries for up to 90 days per calendar year.
We're a remote-first team, with over 1,000 employees coast to coast in North America. We're building products for a diverse world and we need a diverse team to do that successfully. We strongly encourage applications from everyone regardless of race, religion, colour, national origin, gender, sexual orientation, age, marital status, or disability status.
We provide an accessible candidate experience. If you need any accommodations or adjustments throughout the interview process and beyond, please let us know, and we will work with you to provide the necessary support and make reasonable accommodations to facilitate your participation.
