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Senior Cloud Architect

3 weeks ago

Montreal, Quebec, Canada Inoria Inc. Full time
About the Position

As a Senior Solutions Architect at Inoria Inc., you will play a crucial role in shaping the company's contact center solutions. Your primary responsibilities will include reviewing solution architecture, ensuring cost estimate accuracy, managing customer needs, and providing pre-sales technical assistance.

Key Tasks
  1. Develop accurate cost estimates for customers
  2. Manage and interpret customer requirements effectively
  3. Review and approve product architecture for seamless integration
  4. Participate in product management and development initiatives
  5. Deliver expert technical guidance during sales presentations
Desired Skills and Qualifications
  • At least 5 years of experience with Genesys or Five 9 contact center products as integrator or support specialist
  • Familiarity with telephony products such as Cisco or Avaya
  • Strong technical expertise in Windows Server, Client platforms, and Networking
  • Knowledge of contact center cloud platforms and MS Exchange, SQL Server
  • Bachelor's degree in Computer Science or related field
  • Superior communication and presentation skills