Sports Technology Advocate

20 hours ago


Ottawa, Ontario, Canada Gamestrat Full time

We're seeking a highly skilled and passionate individual to join our team as a Sports Technology Advocate. As part of our Customer Success & Support Team, you will play a crucial role in ensuring that our customers have a seamless experience with GameStrat's innovative technology.

As a Sports Technology Advocate, your primary responsibilities will include handling customer onboarding, managing renewals during the off-season, and providing timely support during game days. You will be the go-to person for resolving issues and ensuring that each team is prepared to use GameStrat efficiently on game days.

Your expertise in operating and supporting GameStrat products will make you an invaluable asset to our team. Your ability to think strategically and work effectively under pressure will enable you to navigate complex situations with ease.

We are looking for someone who is comfortable working in a fast-paced environment, has a genuine interest in helping coaches leverage technology in sports, and possesses excellent communication skills. If you're eager to learn and grow with a 'do not take no for an answer' mentality, we want to hear from you.

Key Responsibilities:

  • Handle customer onboarding and ensure a smooth transition to using GameStrat
  • Manage renewals during the off-season to maintain customer satisfaction
  • Provide timely support during game days, including phone calls, emails, and chats
  • Develop expertise in operating and supporting GameStrat products
  • Work closely with the Customer Success & Support Team to resolve issues and improve customer satisfaction

Preferred Qualities:

  • Comfortable working in a fast-paced, entrepreneurial environment
  • Genuine interest in helping coaches use and leverage technology in sports
  • Detail-oriented, positive-minded, strategic thinker, and strong work ethic
  • Calm under pressure and able to work effectively in stressful situations
  • Comfortable and confident with speaking on the phone
  • Eager to learn and grow with a 'do not take no for an answer' mentality

Estimated Salary: $60,000 - $80,000 per year, depending on experience.



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