Insurance Industry Professional

3 days ago

Cambridge, Ontario, Canada Intact Full time
Company Overview
In today's fast-paced business environment, companies like Intact are at the forefront of providing comprehensive insurance solutions to municipal and community service organizations. Our commitment to excellence is reflected in our unique insurance program, which helps these organizations thrive and succeed.

Job Description
We're seeking a skilled Senior Claims Advisor to join our team at Intact Public Entities. As a key member of our team, you will play a crucial role in handling a diverse range of claims, including casualty liability and property claims. Your strong technical expertise, excellent communication skills, and ability to execute best practices will be essential in providing direction for settling and managing claims. You will work closely with our customers, brokers, and underwriting colleagues to deliver exceptional customer service and build strong relationships.

Key Responsibilities:
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  • Review and analyze coverage, including the preparation of Reservation of Rights letters, coverage, and other communication;
  • Development of resolution strategies by evaluating the nature of loss, liability, damage, applicable limits, and deductible where coverage has been confirmed;
  • Direct legal counsel and independent adjusters on investigation and settlement of complex claims;
  • Analyze expert reports and litigation documents as it relates to the facts and allegations of the claim;
  • Identify and assess serious injury/damage losses, and risk management issues and report them in a timely manner as per applicable reporting protocols;
  • Maintain detailed claim files and prepare comprehensive reports as well as concise file summaries for Management;
  • Promptly update reserves, request payment, and respond to correspondence from external parties;
  • Provide superior customer service by building and maintaining excellent business relationships with our key stakeholders including our Insureds, Brokers, and Underwriting colleagues;Attend mediations, pre-trials and other litigation milestones with counsel as necessary;
  • Adhere to all internal Claims Best Practices.

Requirements
To be successful in this role, you will need:
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  • A minimum of 10+ years of related experience with a strong emphasis on casualty liability claims handling and insurance litigation;
  • Actively taking or completion of CIP's, CRM and/or licensed in the legal profession;
  • University degree or any combination of training and experience deemed relevant for the role;
  • Demonstrates a passion for customer service with strong written and verbal communication skills;
  • Excellent understanding of insurance coverage issues;
  • Demonstrates strong problem solving, analytical and priority management skills;
  • Self-motivated and goal oriented, capable of working in a fast paced and changing environment;
  • Experience handling municipal claims an asset.

Benefits
We offer a comprehensive package of benefits, including:
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  • A financial rewards program that recognizes your success;
  • An industry leading Employee Share Purchase Plan; we match 50% of net shares purchased;
  • An extensive flex pension and benefits package, with access to virtual healthcare;
  • Flexible work arrangements;
  • Possibility to purchase up to 5 extra days off per year;
  • An annual wellness account that promotes an active and healthy lifestyle;
  • Access to tools and resources to support physical and mental health, embracing change and connecting with colleagues;
  • A dynamic workplace learning ecosystem complete with learning journeys, interactive online content, and inspiring programs;
  • Inclusive employee-led networks to educate, inspire, amplify voices, build relationships and provide development opportunities;
  • Inspiring leaders and colleagues who will lift you up and help you grow;
  • A Community Impact program, because what you care about is a part of what makes you different. And how you contribute to your community should be just as unique.

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