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Front Desk Associate

2 months ago

Nisku, Alberta, Canada Holiday Inn Express Full time
Job Title: Front Desk Clerk, Hotel

We are seeking a highly organized and customer-focused Front Desk Clerk to join our team at Holiday Inn Express. As a Front Desk Clerk, you will be responsible for providing exceptional service to our guests, ensuring a smooth and enjoyable stay.

Key Responsibilities:
  • Guest Registration: Register arriving guests and assign rooms in a timely and efficient manner.
  • Information Provision: Provide general information about points of interest in the area to our guests.
  • Departure Processing: Process guests' departures, calculate charges, and receive payments.
  • Inventory Management: Maintain an inventory of vacancies, reservations, and room assignments.
  • Emergency Procedures: Follow emergency and safety procedures as required.
  • Communication: Answer telephone calls and relay messages to guests and staff.
  • Special Needs Assistance: Assist guests with special needs and requirements.
Requirements:
  • Education: Secondary (high) school graduation certificate.
  • Work Experience: 1 to less than 7 months of experience in a similar role.
  • Language: Fluency in English.
  • Work Hours: 40 hours per week.

We offer a dynamic and supportive work environment, with opportunities for growth and development. If you are a motivated and customer-focused individual, we encourage you to apply for this exciting opportunity.