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Service Delivery Manager

2 months ago

Toronto, Ontario, Canada Accoravillage Full time
Unlock Your Potential as a Service Delivery Manager

At Accoravillage, we're seeking a seasoned professional to lead our Technology, Data, and Delivery team in implementing a streamlined delivery model using agile and Kanban methodologies. As a Service Delivery Manager, you'll play a pivotal role in enhancing our service delivery, focusing on visualizing work, managing flow, and continuously improving delivery processes to ensure efficient and effective outcomes.

Key Responsibilities:
  • Refine and manage a streamlined delivery model using agile and Kanban methodologies to enhance workflow efficiency and stakeholder value.
  • Lead and foster a collaborative environment with business, portfolio leads, solution architects, and project teams, promoting Kanban principles and continuous delivery.
  • Serve as a key facilitator for delivery teams in cross-functional and Kanban planning meetings at program and tactical levels, using Kanban concepts and metrics for team alignment, value prioritization, and efficient delivery.
  • Drive the effective implementation and use of Jira and Confluence to support Kanban workflows, ensuring project visibility and accurate delivery tracking.
  • Identify and implement Kanban process improvements to increase efficiency, optimize and expose constraints, and improve delivery quality.
Requirements:
  • A Bachelor's degree in a relevant field, with a minimum Kanban Management Professional (KMP) certification.
  • ~5+ years of proven experience in implementing and managing Kanban systems in technology or data-driven settings, with a strong grasp of Lean principles and Kanban practices.
  • ~ Deep knowledge of service delivery models, emphasizing continuous improvement and customer satisfaction.
  • ~ Comprehensive understanding of project and portfolio management methodologies, including project lifecycle, risk management, and stakeholder communication.
  • ~ Skilled in using Jira and Confluence to support Kanban workflows, with a track record of customizing these tools for enhanced flow.
  • ~ Working knowledge of DevOps practices.
  • Experience with Portfolio & Capacity Planning tools.
What We Offer:
  • Extended paramedical and mental health service coverage
  • Health care and lifestyle spending accounts
  • A dynamic and inclusive work environment that values diversity and promotes a culture of excellence in delivery and continuous improvement.

We enthusiastically welcome applications from all qualified applicants and especially invite people with lived experience as an Indigenous person, a person with a disability, or as a member of another Human Rights Code protected group that faces barriers to employment to apply.