CX Leadership and Growth Manager

5 days ago


Toronto, Ontario, Canada VML South Africa Full time
Leadership Opportunity

This is a leadership position that requires a deep understanding of customer experience (CX) principles and methodologies. The ideal candidate will have a proven track record of developing and executing successful CX strategies that drive business results.

You will be responsible for leading and growing a portfolio of key client accounts, driving client success through the development and execution of innovative CX strategies. You will also be expected to build strong relationships with senior-level clients, understand their business objectives, and translate them into actionable CX roadmaps.

Responsibilities:
  • Develop and execute CX strategies that align with client business objectives and drive measurable results.
  • Lead client presentations, workshops, and strategic planning sessions.
  • Manage client expectations and ensure projects are delivered on time, within budget, and to the highest quality standards.
  • Collaborate with cross-functional teams to ensure seamless execution of CX strategies.


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