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Master of Guest Experience
1 week ago
Job Description
The role of Master of Guest Experience at Bedard Resources is a unique opportunity to shine in the world of gaming and VIP service. As an ambassador of impeccable service, you will warmly welcome every guest and entertain their wait in a fun way until they take their seat at one of our gaming tables.
You are here to create an atmosphere of prestige and friendliness, offering service that makes a real difference. A true leader, you will be the face of our customer service, ensuring that every guest feels special while making sure the gaming experience is smooth and exciting.
About You
We're looking for someone with excellent communication skills, able to simplify the rules for novice players and provide exceptional customer service. You should have an innate sense of customer service, providing a memorable experience for all participants.
Your Responsibilities
- Warmly welcome each guest upon arrival, offering a red-carpet worthy experience.
- Reserve seats at gaming tables for guests, carefully personalizing their experience.
- Engage guests during their wait in an entertaining and lively manner to maintain a positive and exciting atmosphere.
- Manage game tournaments, assigning player positions to tables to ensure smooth and enjoyable proceedings.
- Provide impeccable customer service by anticipating guests' needs and proactively meeting their expectations.
- Oversee the entire guest experience, ensuring a smooth transition from waiting to playing.
- Create memorable moments for guests, ensuring they feel special and valued throughout their visit.
- Lead by example, fostering a culture of exceptional service and ensuring team cohesion.
- Work closely with other departments to ensure a seamless guest experience.
What We Offer
- A job like no other: forget about boring routines Here, every day is an adventure full of laughter and unforgettable encounters.
- Training opportunities: access to workshops and training to enhance your skills and knowledge, allowing you to advance in your career.
- Uniform provided: in addition to working in a festive atmosphere, you'll receive a competitive salary and a uniform to shine bright.
- Employee discounts: enjoy discounts at the casino's restaurant.
Requirements
- At least 18 years old and have a high school diploma.
- Communication skills that rival even the most experienced dealers.
- Offering exceptional customer service is second nature to you.
