Department Head
2 months ago
We are seeking a highly skilled and experienced Department Head to join our team at H&M Hennes & Mauritz Gruppe. As a key member of our management team, you will be responsible for leading a team of sales associates and ensuring that our department meets its sales and profitability targets.
Key Responsibilities- Team Management: Organize and distribute work among team members, set priorities, and maintain an overview of tasks to be accomplished in accordance with the Store Manager.
- Staff Development: Manage, recruit, onboard, train, develop, and provide succession planning for staff in the store in partnership with the Store Manager.
- Operational Excellence: Carry out supervisory responsibilities in accordance with the organization's policies and applicable laws, including approving time-off requests, pay, location or title changes, corrective actions, and making employment decisions.
- Employee Relations: Assist the Store Manager in maintaining an overview of all Employee Relations responsibilities in the store to ensure a positive work environment.
- Sales Maximization: Take action within the department to maximize sales through joint operational and commercial focus to obtain the highest level of profitability.
- Product Knowledge: Proactively ensure your team has knowledge on all product, campaign, promotion, display guidelines, and merchandise information.
- Visual Standards: Ensure garment presentation, garment level, and visual standards within the department are presented according to H&M's expectations.
- Campaign Planning: Plan and coordinate with the visual team on all activities concerning campaigns, promotions, and sales activities in your department.
- Scheduling: Effectively schedule staff within the department according to the needs and restrictions of the business and adjust hours as necessary to reach store and SPH goals.
- Business Planning: Work with sales and cost plans, budgets, and other available tools to make business decisions to ensure maximum profitability.
- Cash Office Operations: Responsible for knowledge and completion of cash office operational functions.
- Safety and Security: Follow and execute safety and security routines to prevent loss and guarantee employee and customer safety.
- Store Leadership: May be assigned overall store responsibility in the absence of the Store Manager.
- Customer Experience: Maintain high-quality H&M direct and indirect customer service by providing the best shopping experience for each customer and role modeling the 5 basic demands on the selling floor, in the fitting room, and at the cashpoint.
- Sales and Cost Planning: Assist the Store Manager in establishing and overseeing sales and cost plans, budgets, and variable costs for the department; work with comparable sales from last year, sales to budget, and future sales trends to maximize profitability.
- Record Keeping: Accurately record sales and worked hour figures.
- Education: High School graduate or equivalent. Associate's or Bachelor's Degree preferred.
- Experience: Preferably 2-3 years of retail management experience, including direct supervisory experience, or comparable management role experience.
- Physical Demands: Ability to lift in excess of 20 pounds. Ability to stand for long periods of time; bend, stretch, engage in repetitive motions, push, pull, and carry items for a short distance. Ability to climb a ladder and use a stepstool.
- Skills: Exceptional customer service and interpersonal skills. Proven organizational and analytical skills. Ability to be proactive to drive sales by creating selling opportunities. Strong merchandising skills with the ability to drive the business through creativity and extensive fashion knowledge. Ability to take own initiative and work under own direction. Ability to work strategically, tactically, and operationally. Able to multi-task in a fast-paced environment. Ability to establish effective routines for excellent communication with all members of the team to maximize productivity. Ability to provide feedback in a constructive and professional way. Ability to handle conflict and resolve problems constructively. Experience in administrating progressive discipline process and performance management.
- Availability: Open availability including evenings and weekends. Minimal travel required as necessary (i.e., Workshops).
- Job Status: Non-Exempt, Hourly.
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