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Optical Equipment Specialist

2 months ago

Vancouver, British Columbia, Canada EssilorLuxottica Group Full time
Job Summary

We are seeking a highly skilled Field Service Technician to join our team at EssilorLuxottica Group. As a key member of our technical support team, you will provide exceptional service to our customers, ensuring their satisfaction with our products and solutions.

Key Responsibilities
  • Provide technical support to customers through direct service, installation, and maintenance of our equipment.
  • Assist customers in using our solutions, including training and troubleshooting.
  • Repair, calibrate, and install equipment at customer sites, as well as rebuild used equipment for resale.
  • Manage spare parts inventory and verify exchange parts for return to the head office.
  • Plan and coordinate workshop and field service calls with sales representatives.
  • Register service cases and report travel schedules.
  • Update databases and produce weekly reports on repairs and trips.
  • Prepare equipment for demonstrations and visits to client sites and optical shows.
Requirements
  • College degree in Electromechanical or related field, with optical knowledge an asset.
  • Minimum 2 years of experience in technical services, with network and IT knowledge.
  • Excellent communication skills, both oral and written, with a valid driving license in the province of employment.
  • Able to lift up to 35 kg (75 pounds) and work flexible hours, including frequent travel with overnight stays.
What We Offer

We offer a competitive salary, bonus, and commission plan, as well as a comprehensive benefits package, including health care, retirement savings, paid time off, and employee discounts.

EssilorLuxottica Group is an Equal Opportunity Employer, committed to diversity and inclusion. We welcome applications from qualified candidates who share our values and are passionate about delivering exceptional service to our customers.