Healthcare Liaison Specialist

2 weeks ago

Vancouver, British Columbia, Canada AmerisourceBergen Full time
About Our Company

We are at the center of health, making a difference in the lives of people and animals everywhere. Our team members are united in their responsibility to create healthier futures, and we need someone to help us deliver on that purpose. If you want to make a difference at the center of health, come join us and help us improve the lives of people and animals everywhere.

At Cencora, we believe in providing compensation, benefits, and resources that enable a highly inclusive culture and support our team members' ability to live with purpose every day. We provide a comprehensive suite of benefits that focus on the physical, emotional, financial, and social aspects of wellness. This includes support for working families, which may include backup dependent care, adoption assistance, infertility coverage, family building support, behavioral health solutions, paid parental leave, and paid caregiver leave.

Job Summary:

The Pharmaceutical Case Manager will be responsible for managing assigned projects and/or cases, adhering to general company processes, and providing telephone support to patients, healthcare professionals, and funding bodies. They will implement call-centre programs and administer case-management protocols, including clinical monitoring, data collection, and on-going patient follow-up. The successful candidate will also be responsible for participating in on-going refresher training and in specialized training courses for specific products or programs, as well as providing feedback regarding current protocols, database, processes, and inter-departmental relationships.

- The management of the assigned projects and/or cases.
- Adherence to the general company processes.
- Telephone support:
- Implementing call-centre programs including the provision of patient, healthcare professional and funding bodies with telephone support. Current assistance lines focus on:
- Funding and access issues, including private, public and special access programs;
- Compliance programs.

- Administer and adhere to case-management protocols, including clinical monitoring, data collection, on-going patient follow-up, compliance, therapy disruption/discontinuation monitoring, adverse event reporting and liaison with primary healthcare providers.
- Implementing pharmaceutical and biotechnology related market research initiatives with physicians, patients, pharmacists or other allied health professionals.
- All patient programs are based on casework methods and include a significant amount of out-bound calls.
- Document each activity in program specific database.
- Participate and attend on-going refresher training and in specialized training courses for specific products or programs as deemed appropriate by the manager.
- Provide feedback regarding current protocols, database, processes, and inter-departmental relationships.

Responsibilities:

- Manage assigned projects and/or cases
- Adhere to general company processes
- Implement call-centre programs
- Administer case-management protocols

Requirements:

- Broad training in fields such as business administration, accountancy, sales, marketing, computer sciences or similar vocations generally obtained through completion of a two-year associate's degree program or equivalent combination of experience and education.
- A minimum of one (1) year experience in customer service.
- Bilingual (French/ English) an asset.
- Ability to multitask.
- Strong Problem solving skills.
- Experience in the medical and pharmaceutical field is an asset.
- Working knowledge of Word, Excel and Outlook.

Benefits:

We provide a comprehensive suite of benefits that focus on the physical, emotional, financial, and social aspects of wellness. This encompasses support for working families, which may include backup dependent care, adoption assistance, infertility coverage, family building support, behavioral health solutions, paid parental leave, and paid caregiver leave. To encourage your personal growth, we also offer a variety of training programs, professional development resources, and opportunities to participate in mentorship programs, employee resource groups, volunteer activities, and much more.

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