Travel Industry Professional

3 weeks ago


Edmonton, Alberta, Canada Mann International Travel & Tours & Insurance & Mortgage Group Ltd. Full time
Job Description Summary: At Mann International Travel & Tours & Insurance & Mortgage Group Ltd., we are seeking a skilled professional to assist clients with various tasks, provide information, and escort individuals or groups on tours.

Responsibilities:
• Confirm transportation and accommodation reservations that meet client expectations
• Co-ordinate recreation activities that cater to diverse interests
• Resolve itinerary and other problems in a timely and professional manner
• Assist clients with check-in procedures to ensure a smooth experience
• Provide information on tipping customs, currency exchange rates, and other details to enhance the client experience
• Conduct guided tours and answer inquiries to provide exceptional service
• Transport or escort individuals or groups on tours in a safe and efficient manner

Personal Qualities:
• Deliver exceptional client focus and service
• Possess efficient interpersonal skills to build strong relationships
• Demonstrate excellent oral communication to clearly convey information
• Display flexibility to adapt to changing situations
• Maintain a high level of organization to manage multiple tasks
• Work collaboratively as a team player to achieve common goals

Support for Newcomers and Refugees:
• Participate in a government or community program to support newcomers and/or refugees
• Assist with immediate settlement needs, such as finding accommodation and employment
• Support social and labour market integration to enhance the client's quality of life

Work Details:
• Work Term: Permanent
• Work Language: English
• Hours: 32-40 hours per week

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