Aftersales Applications Specialist
4 weeks ago
We are seeking a highly skilled and motivated Aftersales Applications Engineer to join our team at SCHUNK GmbH & Co. KG. As a key member of our sales and technical support team, you will be responsible for assisting customers with the development, sales, distribution, and support of our components.
Key Responsibilities- Review customer requests for quotes and specifications, and interpret drawings and other customer documents.
- Develop customer design specifications and coordinate development with the customer and our design engineering team.
- Follow up on prototype product design and application issues with the customer, making required changes to meet customer requirements and quality standards.
- Prepare and deliver quotes and sales orders to customers, and track and follow up on sales orders with customers and potential customers.
- Develop a design and production schedule that meets customer and business requirements, coordinating design, production, and delivery with our teams and facilities.
- Provide technical service and training presentations to customers and representatives, and provide customer support by phone and on-site.
- May enter customer quotes and sales orders into our AS400 system, tracking the order process and follow up through delivery of the product.
- Perform duties of the Technical Specialist and Customer Service Representative when necessary to meet business and customer needs.
- Use initiative to provide customer service assistance and exceptional organization skills.
- Ability to recognize and analyze problems, develop, implement, and carry out solutions.
- Ability to function effectively in a fast-paced team environment and work effectively in a small team environment with management, technical specialists, and other team members.
- Ability to use initiative to identify and solve customer and product delivery problems, and prioritize multiple tasks and projects coordinating priorities with team members.
- Ability to quickly understand the component manufacturing and sales industry and our product lines.
Education and/or Experience: Bachelor's degree in Engineering or technology discipline or an equivalent combination of training, education, and experience.
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