Aftersales Applications Specialist

4 weeks ago


Mississauga, Ontario, Canada SCHUNK GmbH & Co. KG Full time
Job Summary

We are seeking a highly skilled and motivated Aftersales Applications Engineer to join our team at SCHUNK GmbH & Co. KG. As a key member of our sales and technical support team, you will be responsible for assisting customers with the development, sales, distribution, and support of our components.

Key Responsibilities
  • Review customer requests for quotes and specifications, and interpret drawings and other customer documents.
  • Develop customer design specifications and coordinate development with the customer and our design engineering team.
  • Follow up on prototype product design and application issues with the customer, making required changes to meet customer requirements and quality standards.
  • Prepare and deliver quotes and sales orders to customers, and track and follow up on sales orders with customers and potential customers.
  • Develop a design and production schedule that meets customer and business requirements, coordinating design, production, and delivery with our teams and facilities.
  • Provide technical service and training presentations to customers and representatives, and provide customer support by phone and on-site.
  • May enter customer quotes and sales orders into our AS400 system, tracking the order process and follow up through delivery of the product.
  • Perform duties of the Technical Specialist and Customer Service Representative when necessary to meet business and customer needs.
Requirements
  • Use initiative to provide customer service assistance and exceptional organization skills.
  • Ability to recognize and analyze problems, develop, implement, and carry out solutions.
  • Ability to function effectively in a fast-paced team environment and work effectively in a small team environment with management, technical specialists, and other team members.
  • Ability to use initiative to identify and solve customer and product delivery problems, and prioritize multiple tasks and projects coordinating priorities with team members.
  • Ability to quickly understand the component manufacturing and sales industry and our product lines.

Education and/or Experience: Bachelor's degree in Engineering or technology discipline or an equivalent combination of training, education, and experience.



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