FOH Supervisor

Job Summary:

Cineplex Entertainment is seeking a highly skilled FOH/Amusement Supervisor to join our team at The Rec Room Barrie Park Place. As a key member of our leadership team, you will be responsible for ensuring exceptional guest service, maintaining high standards of cleanliness and safety, and driving revenue growth through effective management of our front-of-house operations.

Key Responsibilities:

• Lead and motivate a team of front-of-house staff to deliver exceptional guest service and maintain high standards of cleanliness and safety.
• Develop and implement strategies to drive revenue growth through effective management of our front-of-house operations.
• Monitor and control labor costs, inventory, and other operational expenses to ensure profitability.
• Collaborate with the Service Manager to develop and implement policies and procedures to ensure compliance with company standards and regulatory requirements.
• Provide coaching and feedback to front-of-house staff to improve performance and achieve goals.
• Ensure that all front-of-house areas are clean and tidy at all times, and that all equipment and facilities are in good working order.
• Develop and maintain relationships with guests, vendors, and other stakeholders to ensure a positive and welcoming experience.

Requirements:

• 1-3 years of supervisory experience in the food service, retail, and/or amusement industry.
• Excellent leadership, communication, customer service, conflict resolution, and interpersonal skills.
• Ability to work flexible shifts, including days, evenings, nights, weekends, and holidays, as required.
• Ability to work under pressure while complying with all relevant legislation.
• Experience in all aspects of customer service and people management.
• Experience in training will be considered an asset.
• Familiarity with point-of-sale systems will be considered an asset.
• Demonstrated ability to lead and direct a team.
• Strong working knowledge of restaurant industry principles, methods, practices, and techniques.
• Ability to supervise employees, including organizing, prioritizing, and scheduling work assignments.
• Highly flexible, with solid interpersonal skills that allow one to work effectively in a diverse working environment.
• Able to effectively communicate both verbally and in writing.

Working Conditions:

Interacts with customers, employees, and management. Standing for extended periods of time. Will work flexible shifts. Extended hours as required. Manual dexterity required to use desktop computer and point-of-sale system, as required. Lifting or moving up to 50 lbs may be required. Exposure to hot grill or oven with temperatures as high as 350-500F. Exposure to walk-in refrigerator with temperatures as low as 40oF. Exposure to walk-in freezer with temperatures as low as 0oF. Some travel may be required. Ability to attend and conduct presentations.

Inclusion & Diversity:

Cineplex is an equal opportunity employer with a commitment to hiring and retaining a diverse workforce. We encourage and welcome applications from all intersectional walks of life. The collective sum of our individual differences, experiences, knowledge, innovation, self-expression, unique capabilities, and talent represents a significant part of our culture. By valuing a diverse workforce, we enforce hiring practices that are fair and equitable.