Clinical Support Associate

5 days ago


Fredericton, New Brunswick, Canada Jefferson Health Part time

Job Summary:

The Patient Services Associate II enhances the patient/customer experience by courteously and professionally processing arrival and departure activities associated with visits to the practice/department.

This role involves interacting with patients, visitors, and co-workers in a professional manner while maintaining an efficient flow of practice.

The successful candidate will obtain pre-certifications and/or pre-authorizations for procedures, verify insurance, referrals, and patient demographic information.

Key Responsibilities:
  • Process check-in and/or check-out, point-of-service activities, and/or scheduling of patient appointments via EPIC.
  • Maintain an efficient flow of practice and escalate patient and/or provider concerns as appropriate.
  • Greet and interact with patients/visitors in a professional manner on phone or in person.
  • Adhere to HIPAA privacy and security requirements.
  • Perform other duties as requested or assigned.

Competencies (Knowledge, Skills, and Abilities Required):

  • Ability to communicate courteously with patients and/or visitors.
  • Willingness to provide and support a positive Jefferson Experience for all patients and/or visitors.
  • Ability to process and interpret data.
  • Ability to multi-task while managing a time-sensitive workload.


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