Senior Health Insurance Specialist

6 days ago


Guelph, Ontario, Canada Emerald Health Services Full time

About This Role

We are seeking a highly skilled Senior Health Insurance Specialist - Operational Leadership to join our team at Emerald Health Services. As a key member of our leadership team, you will be responsible for driving operational excellence and providing strategic direction to our Group Claims team.

Key Responsibilities

  • Leadership: Provide leadership, guidance, and coaching to team members to achieve business objectives and support a positive customer experience.
  • Program Development: Develop, implement, and review programs and policies to support operational objectives, including the development of best practices and protocols.
  • Process Improvement: Actively lead work teams devoted to innovation in product, process, and operational initiatives, identifying opportunities for improvement and implementing changes.
  • Stakeholder Engagement: Foster relationships with industry contacts, represent Emerald Health Services, and provide insight through industry committee involvement on industry changes and trends.
  • Talent Development: Coach and mentor employees, identify employee training needs, set goals and objectives, and develop effective individual development plans.
  • Financial Acumen: Participate in the development of the unit budget and manage department expenses, authorizing and validating journal entries, cheque registers, and monthly reporting.
  • Data-Driven Decision Making: Identify, monitor, and interpret data to identify trends and take appropriate action, providing guidance and recommendations to staff and senior management in the resolution of escalated issues.

What We Offer

  1. Total Rewards Package: A comprehensive package that includes competitive salaries, annual bonus program, employer-funded benefits, flexible work arrangements, and generous paid time off.


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