Senior Health Insurance Specialist
6 days ago
About This Role
We are seeking a highly skilled Senior Health Insurance Specialist - Operational Leadership to join our team at Emerald Health Services. As a key member of our leadership team, you will be responsible for driving operational excellence and providing strategic direction to our Group Claims team.
Key Responsibilities
- Leadership: Provide leadership, guidance, and coaching to team members to achieve business objectives and support a positive customer experience.
- Program Development: Develop, implement, and review programs and policies to support operational objectives, including the development of best practices and protocols.
- Process Improvement: Actively lead work teams devoted to innovation in product, process, and operational initiatives, identifying opportunities for improvement and implementing changes.
- Stakeholder Engagement: Foster relationships with industry contacts, represent Emerald Health Services, and provide insight through industry committee involvement on industry changes and trends.
- Talent Development: Coach and mentor employees, identify employee training needs, set goals and objectives, and develop effective individual development plans.
- Financial Acumen: Participate in the development of the unit budget and manage department expenses, authorizing and validating journal entries, cheque registers, and monthly reporting.
- Data-Driven Decision Making: Identify, monitor, and interpret data to identify trends and take appropriate action, providing guidance and recommendations to staff and senior management in the resolution of escalated issues.
What We Offer
- Total Rewards Package: A comprehensive package that includes competitive salaries, annual bonus program, employer-funded benefits, flexible work arrangements, and generous paid time off.
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