Elevator Service Operations Manager
5 days ago
Job Description
The Elevator Service Operations Manager is responsible for supervising service mechanics and repair teams, ensuring proper maintenance is being performed, and overseeing the parts department. This role requires excellent technical troubleshooting skills and ability to communicate effectively with team members and customers.
Company Overview
All-Ways Elevator, Inc. is a local, family-owned and operated full-service elevator company specializing in installations, maintenance, and repairs. We pride ourselves on being a quality-run business that exemplifies professionalism, craftsmanship, customer service, and satisfaction.
Key Responsibilities
- Supervise service mechanics and repair teams
- Visit clients/locations to inspect job conditions and ensure proper maintenance
- Ensure maintenance, routine inspections, and periodic tests are performed at the proper intervals
- Handle dispatching and supervision of mechanics answering night calls
- Lay out and organize plans to schedule maintenance and repair work
- Develop lists for office to prepare proposals for necessary work
- Survey all new potential clients/leads for repair and/or maintenance
- Survey all completed construction or modernization projects for acceptance by the Service Department
- Oversee the parts department with regard to parts and supplies needed for service and repair
- Manage field employees in continuing education and safety programs
- Follow up with customers after initiation of a new relationship and/or completion of work
- Liaison between Job Superintendents, Building Owners/Representatives, Supervisors, and Office
- Maintain accurate jobsite records and maintenance schedules
- Prepare lists of required work on existing equipment
- Assist mechanics with additional troubleshooting and technical skills
- Keep company supplied vehicle clean, neat, and presentable at all times
Required Skills and Qualifications
- 3-5 years' experience as an elevator field employee supervisor
- Technical troubleshooting skills for a wide variety of control equipment
- Clean/valid driver's license
- OSHA 10 Course/Training completion
- Thorough knowledge of Electrical Schematics
- Thorough knowledge of various manufacturers of structural equipment, controllers, signal/fixtures, and door equipment
- Ability to communicate effectively with team members and customers
- Complete set of hand tools
- Qualified Elevator Inspector (QEI) Certification a plus
- NYC DOB Licensed Elevator Inspector a plus
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