Elevator Service Operations Manager

5 days ago


St John's, Newfoundland and Labrador, Canada All-Ways Elevator Full time

Job Description

The Elevator Service Operations Manager is responsible for supervising service mechanics and repair teams, ensuring proper maintenance is being performed, and overseeing the parts department. This role requires excellent technical troubleshooting skills and ability to communicate effectively with team members and customers.

Company Overview

All-Ways Elevator, Inc. is a local, family-owned and operated full-service elevator company specializing in installations, maintenance, and repairs. We pride ourselves on being a quality-run business that exemplifies professionalism, craftsmanship, customer service, and satisfaction.

Key Responsibilities

  1. Supervise service mechanics and repair teams
  2. Visit clients/locations to inspect job conditions and ensure proper maintenance
  3. Ensure maintenance, routine inspections, and periodic tests are performed at the proper intervals
  4. Handle dispatching and supervision of mechanics answering night calls
  5. Lay out and organize plans to schedule maintenance and repair work
  6. Develop lists for office to prepare proposals for necessary work
  7. Survey all new potential clients/leads for repair and/or maintenance
  8. Survey all completed construction or modernization projects for acceptance by the Service Department
  9. Oversee the parts department with regard to parts and supplies needed for service and repair
  10. Manage field employees in continuing education and safety programs
  11. Follow up with customers after initiation of a new relationship and/or completion of work
  12. Liaison between Job Superintendents, Building Owners/Representatives, Supervisors, and Office
  13. Maintain accurate jobsite records and maintenance schedules
  14. Prepare lists of required work on existing equipment
  15. Assist mechanics with additional troubleshooting and technical skills
  16. Keep company supplied vehicle clean, neat, and presentable at all times

Required Skills and Qualifications

  • 3-5 years' experience as an elevator field employee supervisor
  • Technical troubleshooting skills for a wide variety of control equipment
  • Clean/valid driver's license
  • OSHA 10 Course/Training completion
  • Thorough knowledge of Electrical Schematics
  • Thorough knowledge of various manufacturers of structural equipment, controllers, signal/fixtures, and door equipment
  • Ability to communicate effectively with team members and customers
  • Complete set of hand tools
  • Qualified Elevator Inspector (QEI) Certification a plus
  • NYC DOB Licensed Elevator Inspector a plus

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