Senior Director of Infrastructure and Operations

2 weeks ago

Richmond, British Columbia, Canada Boston Pizza International, Inc. (Calgary) Full time
Senior Director, Infrastructure and Operations

We're seeking a seasoned IT leader to join our team as a Senior Director, Infrastructure and Operations. This hybrid role will be based in Richmond, British Columbia, and we're looking for a candidate in the Greater Vancouver area.

About Us

Boston Pizza International, Inc. is a leading Canadian brand with a strong presence in the casual dining industry. We're committed to a culture that welcomes, encourages, and celebrates the diversity of our team members.

Key Responsibilities
  • Lead the development, implementation, and management of our IT infrastructure across Azure platforms, ensuring robustness and scalability.
  • Oversee the corporate helpdesk to ensure timely and effective resolution of IT issues, enhancing employee productivity and satisfaction.
  • Direct the field implementation team for efficient deployment and maintenance of restaurant technologies, ensuring seamless operations and customer service.
  • Manage the restaurant client support team, focusing on POS, menu management, and other critical technology support to ensure high levels of customer satisfaction.
  • Develop and maintain strong vendor relationships, negotiating contracts and managing service level agreements (SLAs) for IT services and products.
  • Ensure compliance with industry standards and regulatory requirements, implementing best practices for IT security and data protection.
Requirements
  • Bachelor's or Master's degree in Computer Science, Information Systems, or a related field.
  • 7+ years' experience in IT infrastructure and operations management, preferably in a multi-site retail or restaurant environment, and managing diverse teams, particularly in technology implementation and support.
  • Deep understanding of Azure cloud services, network architecture, and IT systems relevant to a fast-paced, customer-focused industry.
  • 2+ years of strategic planning experience.
Why Work with Us
  • We're a strong Canadian brand with a hospitality focus, embracing a work-hard, play-hard philosophy.
  • Our entrepreneurial roots support a culture of collaboration.
  • We offer a flexible working environment that embraces both in-person and remote work.
  • We're a Great Place to Work, and recognized on the Best Workplaces for Women, and Most Trusted Executive Teams 2024 Lists.

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