Senior Director of Infrastructure and Operations
4 weeks ago
We're seeking a seasoned IT leader to join our team as a Senior Director, Infrastructure and Operations. This hybrid role will be based in Richmond, British Columbia, and we're looking for a candidate in the Greater Vancouver area.
About UsBoston Pizza International, Inc. is a leading Canadian brand with a strong presence in the casual dining industry. We're committed to a culture that welcomes, encourages, and celebrates the diversity of our team members.
Key Responsibilities- Lead the development, implementation, and management of our IT infrastructure across Azure platforms, ensuring robustness and scalability.
- Oversee the corporate helpdesk to ensure timely and effective resolution of IT issues, enhancing employee productivity and satisfaction.
- Direct the field implementation team for efficient deployment and maintenance of restaurant technologies, ensuring seamless operations and customer service.
- Manage the restaurant client support team, focusing on POS, menu management, and other critical technology support to ensure high levels of customer satisfaction.
- Develop and maintain strong vendor relationships, negotiating contracts and managing service level agreements (SLAs) for IT services and products.
- Ensure compliance with industry standards and regulatory requirements, implementing best practices for IT security and data protection.
- Bachelor's or Master's degree in Computer Science, Information Systems, or a related field.
- 7+ years' experience in IT infrastructure and operations management, preferably in a multi-site retail or restaurant environment, and managing diverse teams, particularly in technology implementation and support.
- Deep understanding of Azure cloud services, network architecture, and IT systems relevant to a fast-paced, customer-focused industry.
- 2+ years of strategic planning experience.
- We're a strong Canadian brand with a hospitality focus, embracing a work-hard, play-hard philosophy.
- Our entrepreneurial roots support a culture of collaboration.
- We offer a flexible working environment that embraces both in-person and remote work.
- We're a Great Place to Work, and recognized on the Best Workplaces for Women, and Most Trusted Executive Teams 2024 Lists.
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