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Sales Support Specialist

2 months ago

Toronto, Ontario, Canada TalentBurst, Inc. Full time
{"title": "Sales Support Specialist", "content": "Job Summary

TalentBurst, Inc. is seeking a highly skilled Sales Support Specialist to join our team. As a Sales Support Specialist, you will be responsible for providing exceptional customer service and support to our clients, ensuring a seamless onboarding experience and resolving complex issues in a timely manner.

Key Responsibilities
  • Manage the onboarding process for new clients, ensuring a smooth transition to our products and services.
  • Provide consultative support to our sales team, helping to identify and address customer needs.
  • Validate Salesforce account orders and BDM submissions, ensuring accuracy and compliance.
  • Liaise between internal sales teams and external customers, providing clear communication and resolving issues promptly.
  • Create onboarding plans and communicate with relevant stakeholders, ensuring timely execution.
  • Manage complex migrations, communicating progress to internal and external stakeholders.
  • Work across multiple internal and external customers, raising issues promptly and resolving them efficiently.
  • Set up after-sales appointments for the sales team, as required.
  • Communicate and introduce clients to the Care Team for future support.
  • Report on compliance and adherence to internal sales processes.
  • Assume post-sale responsibility for account setup and confirmation of units sold.
  • Identify sales or growth opportunities and communicate them to the Leadership team.
  • Develop proficiency and knowledge of Intuit's products and solutions, clearly communicating recommendations to address customer needs.
  • Collaborate closely with other team members and cross-functional business unit colleagues to drive results.
  • Be creative in time management, prioritizing workload and suggesting process developments to streamline after-sales support.
  • Deliver a high level of service to our customers, demonstrating a genuine care for their needs.
  • Learn and utilize specific software tools and problem-solving strategies to solve customer issues, developing and prioritizing recommendations for product and process improvements.
  • Apply systems and process thinking to design solutions to identified customer problems/opportunities.
Requirements
  • Accounting knowledge or experience is required.
  • Strong problem-solving and analytical orientation, with the ability to identify root causes, develop recommendations, and influence others.
  • Demonstrated technical aptitude and skills.
  • Strong business and financial acumen.
  • Demonstrated project management skills for planning/driving tasks across organizations, while keeping initiatives on track to achieve desired outcomes.
  • Excellent written and verbal communication skills, with the ability to communicate technical and other findings across organizational levels.
  • Customer-focused, with a passion for delivering the best possible customer experience.
  • Commitment to operational excellence and ongoing personal growth.
  • Results-oriented, while respecting people and maintaining integrity without compromise.
  • Ability to manage multiple priorities within a fast-paced environment.
  • Degree or equivalent relevant experience a plus.
"}