IT Service Operations Manager

2 weeks ago


Blainville, Quebec, Canada Fix Network World Full time
Job Summary

As an IT Service Manager at Fix Network World, you will be responsible for leading a team of IT professionals in providing top-notch IT support throughout the organization. Your role will involve maintaining IT programs, organizational servers, and equipment, as well as managing procedures related to incident and service request identification, prioritization, escalation, and resolution.

Key Responsibilities

- Lead a team of IT professionals in delivering exceptional IT support services
- Manage IT programs, servers, and equipment to ensure optimal performance
- Develop and implement procedures for incident and service request management
- Collaborate with stakeholders to identify and address IT-related issues

Requirements

- Bachelor's degree in Computer Science or related field
- 5-7 years of experience as an IT Service Manager
- ITIL Foundation, CompTIA A+, and Network+ certifications preferred
- Excellent communication and leadership skills
- Bilingualism (English and French, written and spoken)

What We Offer

- Competitive salary and benefits package
- Opportunities for professional growth and development
- Collaborative and dynamic work environment
- Flexible working schedule and possibility to work remotely

How to Apply

If you are a motivated and experienced IT professional looking for a new challenge, please submit your application, including your resume and cover letter, to [insert contact information].

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