Business Analyst, Performance Insights Specialist

1 week ago

Vancouver, British Columbia, Canada Vancouver City Savings Credit Union Full time
About Vancity

Vancity is a member-owned credit union built on the principles of inclusion and social justice. A relentless commitment to their values has helped them challenge the status quo and break down barriers since day one in 1946. They have bold commitments to make Vancity net-zero by 2040 across all mortgages and loans and are pursuing strategies on Indigenous banking and to improve the financial resilience of their members.

Vancity is the largest private sector Living Wage Employer in Canada and has been consistently recognized as one of the Top Employers in Canada. If you're interested in joining their team of 2,700 diverse individuals and accessing competitive rewards and benefits, all while knowing you are part of a greater movement, then this opportunity may be right for you.

Job Description

This is a part-time, 6-month contract role that will enjoy hybrid working arrangements which can be fulfilled primarily from the Vancity head office location and your Lower Mainland based home office. Periodically, you'll be required to attend in-person activities or events.

You will play a critical role in supporting the development, enhancement, and delivery of sales and business reporting frameworks that drive member growth, retention, and strategic insights across the organization. Leveraging technical expertise in SQL, Power BI, Excel, Dynamics 365 CRM, and other tools, you will ensure data accuracy and governance while providing actionable insights for stakeholders. This role will collaborate across departments to meet business needs, contribute to process improvements through automation and efficiency initiatives, and support the continuous development of technical skills, fostering team growth and knowledge-sharing.

Through this work, you will help ensure that the organization's reporting aligns with best practices and industry standards, enabling data-driven decision-making and operational improvements.

A Day in this Role

A typical day would involve:

  • Contributing to the development and support of sales and business reporting frameworks
  • Using technical skills in SQL, Excel, Share Point, and Power BI to assist in the creation, maintenance, and enhancement of sales and business reporting frameworks
  • Ensuring that reporting supports pipeline management, sales activities, and member outreach strategies aimed at driving member growth, primacy, and retention across MECE
  • Adhering to established data governance principles to maintain the integrity, security, and accuracy of data in all reports

Member-Centric Insights

Leverage Dynamics 365 CRM to extract, analyze, and optimize member service data, generating actionable insights for stakeholders. Provide data-driven recommendations to support business decisions, with a focus on addressing inequities that may impact marginalized identities. Stay informed on industry trends and best practices to ensure the organization's reporting aligns with external benchmarks.

Technical Skills and Team Growth

Participate in team learning and development by improving technical skills in areas like Power BI, analytics, and data management tools. Actively seek opportunities to learn from colleagues and contribute to team knowledge-sharing initiatives. Ensure high-quality deliverables by seeking clarification on direction and maintaining open communication with leadership.

Cross-Departmental Collaboration

Work closely with teams such as data groups, ITS, HR, Marketing, and Compliance to gather requirements and deliver reports that address business challenges. Communicate data findings effectively, translating complex information into clear, actionable insights for various stakeholders. Collaborate to align reporting efforts with organizational goals and ensure consistency across departments.

Process Improvements

Assist in identifying opportunities for automation and increased efficiency in reporting processes. Support efforts to streamline workflows and prioritize tasks, ensuring alignment with team objectives. Help maintain and refine dashboards and reporting systems to ensure they remain accurate, relevant, and valuable.

Requirements and Qualifications

You have:

  • Proficiency in SQL, Power BI, Power Query, Excel, Share Point, Power Automate, and Power Apps
  • Strong data modeling and visualization skills
  • Excellent communication and presentation abilities
  • Experience with Dynamics 365 CRM
  • Detail-oriented with a focus on data accuracy and integrity

What We Offer

We offer:

  • We are the largest private-sector Living Wage Employer in Canada and have been consistently recognized as one of the Top Employers in Canada.
  • Our permanent employees qualify for attractive benefit packages that can be customized and changed each year to meet their evolving needs.
  • New employees receive between three to four weeks of vacation allowance per calendar year, and the number of vacation days grows — to a maximum of six weeks per year — as their length of service increases. In addition, full-time, permanent staff may be able to purchase extra days of vacation through our flexible benefits package.
  • In addition to the 10 statutory holidays in British Columbia, Vancity provides an additional three statutory holidays. We offer care days for periods of short-term personal illness or emergency family illness, plus opportunities to take unpaid leave for a variety of reasons.
  • Our health care & dental benefits offer three levels of health care and dental coverage for you to select from. These benefits will also be effective immediately based on your hire date.
  • We understand that retirement means different things to different people and at Vancity we will offer you a Defined pension plan that pays you a retirement income for life.

Estimated Salary Range

The estimated salary range for this role is $64,500 to $96,500, with a likely midpoint of $80,500.

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