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Dental Clinic Administrator
2 months ago
About MCA Dental Group
We are a dynamic dental clinic committed to providing exceptional patient care and a supportive work environment. Our team is dedicated to delivering high-quality services and fostering a culture of excellence.
The Role
We are seeking a highly skilled and experienced Dental Clinic Administrator to join our team. As a key member of our administrative staff, you will be responsible for ensuring the smooth operation of our clinic and providing exceptional patient service.
Key Responsibilities:
- Provide warm and welcoming greetings to patients, ensuring a positive first impression of our clinic.
- Verify and update patient information for each scheduled appointment, ensuring accuracy and efficiency.
- Communicate with patients while they wait, keeping them informed of any delays or changes to their schedule.
- Ensure the reception area is well-presented, organized, and maintained to the highest standards.
- Accurately input patient information into our dental software, ensuring all necessary details are recorded and up-to-date.
- Manage incoming calls and direct them to the appropriate staff member, ensuring prompt and efficient communication.
- Return messages in a timely manner, ensuring patients receive a prompt response to their inquiries.
- Optimize patient appointment scheduling to ensure efficient use of our resources and minimize wait times.
- Manage patient re-care systems, ensuring accuracy and compliance with our clinic's policies and procedures.
- Place follow-up calls to patients after treatment, as required, to ensure their satisfaction and address any concerns.
- Handle patient inquiries and concerns regarding appointments, confirmations, changes, and cancellations, providing clear and concise information.
- Process patient referrals and other patient-related correspondence, ensuring timely and accurate communication.
- Maintain professional and respectful relationships with patients, colleagues, and other dental and medical professionals, upholding the highest standards of customer service and communication.
- Handle patient records and email correspondence in compliance with privacy and security requirements and legislation, ensuring confidentiality and accuracy.
- Interact with insurance companies, including sending and receiving pre-determinations, to ensure seamless communication and efficient claims processing.
- Respect office policies surrounding payment plans and collecting payments, ensuring timely and accurate financial transactions.
- Assist the Treatment Coordinator and Office Manager with additional duties, as required, to ensure the smooth operation of our clinic.
Qualifications:
3 years of experience as a Dental Administrator, with a strong background in patient services and administrative support.
What We Offer:
Competitive wages, free ample parking, employee social events, benefits for eligible employees, profit sharing plan for eligible employees, and uniform allowance for eligible employees.
Job Type: Full-time Permanent
Pay: $25-$30 per hour
Expected Hours: 32-40 per week
Benefits: Extended health care, on-site parking, paid time off, profit sharing
Schedule: 8 hour shift, day shift, Monday to Friday, no weekends
Work Location: In person
MCA values diversity and is committed to creating and fostering a diverse team and an inclusive work environment. We encourage applications from people with disabilities and will provide accommodations throughout the recruitment and selection process.
