Senior Experience Management Consultant
5 days ago
Optimus SBR is one of the largest independent management consultancies in North America, renowned for delivering game-changing results across various industries. Our comprehensive service offerings span strategy, process management, technology, data analytics, human capital, change management, and learning & enablement.
We are passionate about guiding clients through their experience management journey, helping organizations reinforce their brand promise at every interaction. With a focus on innovation, quality, and customer success, Optimus SBR strives to be at the forefront of the experience management industry.
Exciting OpportunityA XM Business Consultant position has become available, playing a critical role in guiding clients through understanding the complexities of experience management. This includes working closely with them to assess their unique needs, data, and business outcomes, leveraging the XM Discover platform to uncover deep insights into customer experiences and provide strategic recommendations that drive meaningful business improvements.
- Lead the implementation of XM Discover solutions, ensuring they are customized to fit the client's specific requirements and goals.
- Analyze qualitative and quantitative data from XM Discover to uncover key insights and trends from Dashboard activity, translating these insights into actionable recommendations for clients.
- Provide strategic guidance based on data analysis, helping clients improve customer experiences, employee engagement, and operational efficiency.
- Integrate data with customer systems via SFTP and REST APIs, utilizing tools such as Qualtrics Stats iQ, Text iQ, Excel, PowerPoint, and Google Sheets for comprehensive data analysis.
- Oversee project timelines, deliverables, and budgets to ensure successful implementation and client satisfaction.
This exciting opportunity requires 3-5 years of experience in business consulting, data analysis, or a related field, with knowledge and expertise in call center operations preferred but not mandatory. A Bachelor's degree in Business, Data Science, Marketing, or a related field is also required.
What We OfferAs a Senior Experience Management Consultant at Optimus SBR, you can expect:
- A competitive salary range of $80,000 - $110,000 per annum, commensurate with experience.
- Ample opportunities for professional development and career growth, including access to mentorship programs and exposure to high-profile projects across multiple sectors.
- A solution-oriented attitude and the ability to manage multiple projects in a fast-paced environment.
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