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Client Service Representative at Unity Managing Underwriters Ltd

2 months ago

Surrey, British Columbia, Canada Navacord Full time
Job Summary

We are seeking a highly skilled Client Service Representative to join our team at Unity Managing Underwriters Ltd. As a Client Service Representative, you will play a crucial role in managing client interactions, assisting with claims, and supporting policy administration.

Key Responsibilities
  • Client and Broker Support
    • Respond promptly to client and broker inquiries, providing accurate information and resolving issues related to policies, claims, and general inquiries.
    • Ensure a high level of customer satisfaction through effective and empathetic communication.
  • Claims Assistance
    • Assist the Claims department with the initial reporting of claims.
    • Prepare and organize claim files for review by Claims Adjusters.
    • Maintain accurate and up-to-date records of all claims-related activities.
  • Policy Payment Management
    • Monitor and manage outstanding financed policy payments.
    • Follow up with clients as necessary to resolve payment issues and ensure timely resolution.
  • Policy Issuance and Management
    • Support broker partners and clients with policy issuance, including handling transaction troubleshooting, midterm changes, error corrections, and policy cancellations.
    • Collaborate with internal teams to ensure accurate and timely policy management.
  • Additional Duties
    • Assist with other administrative tasks as required to support the efficient operation of the department.
    • Participate in ongoing training and professional development opportunities to stay current with industry trends and company policies.
Requirements
  • 1 year of customer service experience in the financial industry (an asset)
  • General Insurance Level 1 license (an asset)
  • Strong accuracy and detail orientation skills
  • Excellent multi-tasking and time management skills
  • Professional written and verbal communication skills
  • Proficient in MS Office: Outlook, Excel, Word and EPIC (brokerage software) preferred
Navacord's Commitment to Diversity, Equity, and Inclusion

We are actively committed to supporting diversity, equity, and inclusion. We recognize and respect human differences and similarities, and we value the diversity of people. We encourage women, indigenous peoples, members of visible minorities, people with disabilities, and lesbian, gay, bisexual, transgender, and queer (LGBTQ2+) persons to apply. We are committed to providing accommodation upon request for applicants and employees with disabilities.