Customer Order Entry and Sales Support Representative

3 days ago


Burlington, Ontario, Canada Hood Packaging Corporation Full time
Job Overview:

Hood Packaging Corporation is seeking a detail-oriented and organized Inside Sales Coordinator to join our team. In this role, you will be responsible for providing exceptional customer service, entering sales orders accurately, and investigating customer complaints in a timely manner.

Main Responsibilities:

1. Develop and maintain strong relationships with customers and sales representatives, ensuring effective communication and issue resolution.
2. Enter sales orders accurately into QAD, ensuring correct pricing and customer requirements are met.
3. Collaborate with internal departments to investigate and resolve customer complaints in a timely manner.
4. Manage customer databases, maintaining accurate status sheets and files.
5. Prepare customs documents and manage vendor-managed inventory (VMI) as required by customer contracts.

Necessary Qualifications:

- 3-5 years of sales and/or customer service experience
- Post-secondary graduate degree or equivalent
- Excellent negotiation, presentation, and communication skills

Hood Packaging Corporation offers a competitive salary range of $64,220.00 to $67,000.00 annually.

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