Senior Operations Manager, Global Payments
6 days ago
Key Responsibilities:
- Assume ownership of the Global Payment Services function in North America, leading a strong team with team members located primarily in Halifax.
- Work with partner areas to lead the migration of a number of payment activities in line with agreed roadmap.
- Manage and lead a growing team of payment operations staff, providing coaching, development and performance management.
- Oversee all aspects of the payment operations lifecycle, including payment capture, processing/settlement and payment investigations.
- Motivate and develop a high-performing team of payments professionals.
- Recruit, hire and onboard new team members as needed.
- Ensure adherence to internal controls, regulatory and market requirements, and industry best practises for payment processing.
- Implement and maintain efficient processes to optimise operational efficiency, minimize errors and increase STP processing.
- Build and manage relationships with both internal and external stakeholders.
- Represent local team on global projects, and lead workstreams of projects.
- Lead and manage the migration of payment related activities from various internal teams.
- Drive a culture of openness and collaboration within the team.
Functional Responsibilities:
- Ultimately responsibility for all payment processing functions, including input, approval and processing of payments in accordance with internal control policies and established procedures.
- Ensure that payment errors are investigated and resolved promptly and accurately.
- Act as ultimate escalation point for team and ensure that critical issues are escalated in a timely manner to senior stakeholders.
- Ensure that work is fairly allocated across the team.
- Liaise with clients, investment managers, vendors and other stakeholders to ensure timely and accurate processing of client payments.
- Work with internal teams, such as Treasury, Banking Operations and Client Operations to ensure that all deliverables are met.
- Leverage data to identify trends, potential risks, and opportunities to streamline the operating model within the division.
Continuous Improvement/ Ad hoc Responsibilities:
- Identify opportunities to improve the efficiency, accuracy and security of payment processes, and drive a culture of continuous improvement within the team.
- Lead and manage workstreams related to payment system upgrades, process improvements and new product launches.
- Ensure that procedures are up to date, and in line with firm standards.
- Stay informed of industry best practices and regulatory updates as they pertain to payments.
- Actively participate in the development and implementation of new systems and processes related to payments.
- Collaborate with cross-functional teams to contribute to product development initiatives to optimize payment processing and client experience.
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