Governance Support Specialist

11 hours ago

Waterloo, Ontario, Canada University of Waterloo Full time
Job Title: Governance Assistant

Job Summary:

The Governance Assistant provides critical support to the Governance Manager and the Board, ensuring the smooth operation of governance and administrative processes. This role is the first point of contact for general student inquiries, providing proactive, student-focused responses to a variety of issues and challenges experienced by members of our diverse University of Waterloo population.

Key Responsibilities:Governance
  • Supports the Governance Manager in planning, arranging, and monitoring a schedule of meetings for the Board and committees.
  • Attends and keeps accurate records of Board and committee meetings, collating and distributing agenda, minutes, meeting papers, and other relevant documentation as required.
  • Assists with the administrative requirements associated with the appointment and resignation of directors.
  • Assists in coordinating programs for transition and training of directors and officers.
  • Supports the Governance Manager in ensuring the information on record and on WUSA's website is up to date.
  • Assists in managing inquiries from the undergraduate community regarding administrative governance and processes.
  • Provides administrative support for WUSA elections/referendums, senate elections, and by-elections.
  • Supports annual review of all elections/referendums and provides input to the summary report and recommendations.
Student Support
  • Acts as the first point of contact in WUSA, supporting students by providing information in an accurate, friendly, empathetic, student-focused, and timely manner.
  • Reviews the nature and complexity of student inquiries and determines actions to be taken, advising stakeholders as appropriate.
  • Accurately interprets and applies the appropriate regulations, procedures, and policies to the cases presented by students to offer them information concerning their situation and initiates resolution of complex problems.
  • Proactively looks for ways to enhance the student's experience beyond the immediate request by being knowledgeable of alternative options and resources available.
  • Processes verification of membership from student inquiries to ensure students are registered for the services they need.
  • Advises students on how to register or opt-out of services during the change-of-coverage period and maintains specific records for students who purchase student GRT passes.
Administration, Operations, and Systems Support
  • Understands and provides support to the officers with respect to the various technology systems used by WUSA and UW HR for payroll purposes.
  • Recognizes patterns in student concerns that highlight areas in WUSA or the University that would benefit from viable procedural changes and offers suggestions for improvement of services and recommending new pathways.
  • Maintains access to the WUSA member management system and works with IT in suggesting new plug-ins and interfaces to better serve students.
  • Maintains WUSA's documentation and archives based upon appropriate guidelines regarding retention and shredding procedures.
  • Organizes payment collection from Account Receivable customers or students wishing to pay membership fees outside of Quest.
  • Attends meetings with administrated program partners to resolve issues and to discuss system updates, both quantitative and qualitative.
  • Supports processes to create and maintain data integrity.
  • Takes initiative to draft correspondence and announcements concerning upcoming student issues concerning administered services like the health and dental plan and the GRT UPass.
  • Schedules meetings, handles responses, and attends to special requests, including contacting campus partners for follow-up clarification and next steps on continuing projects.
Qualifications:
  • University degree in a relevant field and/or equivalent work experience.
  • 2-4 years' governance support experience combined with a front-facing service role, preferably in a post-secondary environment.
  • An understanding of post-secondary education issues, student government, and service delivery agreements.
  • Excellent oral and written communication skills, including the ability to write and edit quickly, accurately, and creatively, specialized for a student audience.
  • Ability to handle multiple complex assignments at the same time and meet tight deadlines.
  • Must possess creative problem-solving skills and sound judgment.
  • Keen attention to detail in reviewing governance documents, interpreting student accounts, and fee application.
  • Understanding the need to maintain confidentiality.
  • Proven ability to take initiative, develop creative solutions, and be flexible in a range of activities in an environment with rapidly changing priorities.
  • Proven record of conflict management and de-escalation in tense situations.

  • Information Governance Specialist

    1 day ago

    Waterloo, Ontario, Canada Open Text Corporation Full time

    Join OpenText as a Key Player in Information ManagementWe are seeking a talented professional to join our team as a Information Governance Specialist. As a member of our information management team, you will play a critical role in helping us achieve our goal of innovation, creativity, and collaboration.About the Role:Collaborate with cross-functional teams...

  • Information Governance Specialist

    1 day ago

    Waterloo, Ontario, Canada Open Text Corporation Full time

    Join OpenText as a Key Player in Information ManagementWe are seeking a talented professional to join our team as a Information Governance Specialist. As a member of our information management team, you will play a critical role in helping us achieve our goal of innovation, creativity, and collaboration.About the Role:Collaborate with cross-functional teams...

  • Culinary Specialist

    12 hours ago

    Waterloo, Ontario, Canada Rosel's Inc. Full time

    Culinary Specialist Job DescriptionRosel's Inc. is seeking a skilled Culinary Specialist to join our team. As a key member of our kitchen staff, you will be responsible for coordinating special events, requisitioning food and kitchen supplies, and preparing and cooking complete meals or individual dishes and foods.Key Responsibilities:Coordinate special...

  • Culinary Specialist

    1 day ago

    Waterloo, Ontario, Canada Rosel's Inc. Full time

    Culinary Specialist Job DescriptionRosel's Inc. is seeking a skilled Culinary Specialist to join our team. As a key member of our kitchen staff, you will be responsible for coordinating special events, requisitioning food and kitchen supplies, and preparing and cooking complete meals or individual dishes and foods.Key Responsibilities:Coordinate special...

  • Technical Support Specialist

    1 day ago

    Waterloo, Ontario, Canada CopperTree Solutions Inc. Full time

    Job Title: Technical Support SpecialistCopperTree Solutions Inc. is seeking a highly skilled Technical Support Specialist to join our team. As a Technical Support Specialist, you will be responsible for providing technical assistance and support to our customers and internal teams.Key Responsibilities:Provide technical support and troubleshooting for...

  • Technical Support Specialist

    1 day ago

    Waterloo, Ontario, Canada CopperTree Solutions Inc. Full time

    Job Title: Technical Support SpecialistCopperTree Solutions Inc. is seeking a highly skilled Technical Support Specialist to join our team. As a Technical Support Specialist, you will be responsible for providing technical assistance and support to our customers and internal teams.Key Responsibilities:Provide technical support and troubleshooting for...

  • Technical Support Specialist

    16 hours ago

    Waterloo, Ontario, Canada CopperTree Solutions Inc. Full time

    Job Title: Technical Support SpecialistCopperTree Solutions Inc. is seeking a highly skilled Technical Support Specialist to join our team. As a Technical Support Specialist, you will be responsible for providing technical assistance and support to our customers and internal teams.Key Responsibilities:Provide technical support and assistance to customers and...

  • Technical Support Specialist

    1 day ago

    Waterloo, Ontario, Canada CopperTree Solutions Inc. Full time

    Job Title: Technical Support SpecialistCopperTree Solutions Inc. is seeking a highly skilled Technical Support Specialist to join our team. As a Technical Support Specialist, you will be responsible for providing technical assistance and support to our customers and internal teams.Key Responsibilities:Provide technical support and assistance to customers and...

  • Technical Support Specialist

    9 hours ago

    Waterloo, Ontario, Canada HONGYAN PRECISION MANUFACTURING LIMITED Full time

    Job SummaryWe are seeking a highly skilled Technical Support Specialist to join our team at HONGYAN PRECISION MANUFACTURING LIMITED. As a Technical Support Specialist, you will be responsible for providing technical assistance and support to our users, ensuring that they have the necessary tools and resources to perform their jobs efficiently.Key...

  • Technical Support Specialist

    4 days ago

    Waterloo, Ontario, Canada Open Text Corporation Full time

    Job Title: Lead Technical Support SpecialistJob Summary:We are seeking a highly skilled Lead Technical Support Specialist to join our Americas Technical Support team. As a key member of our team, you will play a vital role in delivering exceptional technical support to our enterprise customers.Key Responsibilities:Troubleshoot and resolve complex customer...

  • Technical Support Specialist

    4 days ago

    Waterloo, Ontario, Canada Open Text Corporation Full time

    Job Title: Lead Technical Support SpecialistJob Summary:We are seeking a highly skilled Lead Technical Support Specialist to join our Americas Technical Support team. As a key member of our team, you will play a vital role in delivering exceptional technical support to our enterprise customers.Key Responsibilities:Troubleshoot and resolve complex customer...

  • Cloud Support Specialist

    3 days ago

    Waterloo, Ontario, Canada opentext Full time

    Cloud Support Specialist role involves providing world-class operational support for OpenText Content Suite solutions deployed within the OpenText Cloud, troubleshooting and administering production applications, and collaborating with cross-functional teams to ensure customer satisfaction and meet service levels. Job Description OpenText is a global...

  • Cloud Support Specialist

    3 days ago

    Waterloo, Ontario, Canada opentext Full time

    Unlock Your Potential with OpenTextAt OpenText, we're shaping the future of digital transformation. As a Cloud Support Specialist, you'll be part of a dynamic team dedicated to delivering world-class operational support for our Content Suite solutions in the OpenText Cloud.Your Key ResponsibilitiesUtilize exceptional communication skills to deliver...

  • Cloud Support Specialist

    3 days ago

    Waterloo, Ontario, Canada opentext Full time

    Unlock Your Potential with OpenTextAt OpenText, we're shaping the future of digital transformation. As a Cloud Support Specialist, you'll be part of a dynamic team dedicated to delivering world-class operational support for our Content Suite solutions in the OpenText Cloud.Your Key ResponsibilitiesUtilize exceptional communication skills to deliver...

  • Cloud Support Specialist

    3 days ago

    Waterloo, Ontario, Canada opentext Full time

    Unlock Your Potential with OpenTextAt OpenText, we're shaping the future of digital transformation. As a Cloud Support Specialist, you'll be part of a dynamic team dedicated to delivering world-class operational support for our Content Suite solutions in the OpenText Cloud.Your Key ResponsibilitiesUtilize exceptional communication skills to deliver...

  • Chief Ecosystem Testing Specialist

    3 days ago

    Waterloo, Ontario, Canada Huawei Full time

    Job Title: Chief Ecosystem Testing SpecialistAt Huawei, we are seeking a highly skilled and experienced Chief Ecosystem Testing Specialist to join our team. As a key member of our organization, you will be responsible for leading the development of ecosystem testing solutions and ensuring the quality and security of our mobile applications.Key...

  • Chief Ecosystem Testing Specialist

    3 days ago

    Waterloo, Ontario, Canada Huawei Full time

    Job Title: Chief Ecosystem Testing SpecialistAt Huawei, we are seeking a highly skilled and experienced Chief Ecosystem Testing Specialist to join our team. As a key member of our organization, you will be responsible for leading the development of ecosystem testing solutions and ensuring the quality and security of our mobile applications.Key...

  • Client Relationship Specialist

    10 hours ago

    Waterloo, Ontario, Canada Equitable Life of Canada Full time

    Job Title: Client Relationship SpecialistJob Summary:We are seeking a highly skilled Client Relationship Specialist to join our team at Equitable Life of Canada. As a key member of our client-facing team, you will be responsible for building and maintaining strong relationships with our clients, providing exceptional customer service, and driving business...

  • Client Relationship Specialist

    13 hours ago

    Waterloo, Ontario, Canada Equitable Life of Canada Full time

    Job Title: Client Relationship SpecialistJob Summary:We are seeking a highly skilled Client Relationship Specialist to join our team at Equitable Life of Canada. As a key member of our client-facing team, you will be responsible for building and maintaining strong relationships with our clients, providing exceptional customer service, and driving business...

  • Senior DevOps Specialist

    3 days ago

    Waterloo, Ontario, Canada Equitable CA Full time

    Job Title: Senior DevOps SpecialistJob Summary: We are seeking a highly skilled Senior DevOps Specialist to join our Individual Insurance IT team at Equitable. As a key member of our team, you will be responsible for maintaining and enhancing shared technology solutions and infrastructure, partnering with cross-functional teams to develop, test, launch, and...